Support Forum
Support Forum
Offline
Quite excited about this feature!
We’re up and running with the email plug-in on a test forum. We’ve been doing some tests and so far, nothing replied to via email is showing up in the forum. How long does it generally take for a reply to show up?
I checked and it’s automatically sending in plain text.
The error log doesn't show anything at all.
Offline
Are there no entries in the email log (not error log)?
if there are not then go to the toolbox > CRON Inspector and look in the Active Cron list. Is there an entry for 'sph_emailpost_cron' and if so it will tell you when it will next run.
 |
YELLOW
SWORDFISH
|
Offline
The email log shows no entries.
How do I change the frequency?
| September 18, 2012 - 8:12 pm | 1347999173 | SP Post by Email Interval | sph_emailpost_cron |
Offline
The frequency is on the option panel where you had to fill in the email server details
|
YELLOW
SWORDFISH
|
Offline
Thanks! I've changed it so hopefully it will speed things up.
Offline
This one is confusing me - "
Entering the Credentials
Finally you need to enter the email access credentials so that Simple:Press can collect any posts form the various email accounts. These are the same credentials you would use for any email client."
Does this mean for each user or for each forum? Where do I do this?
Offline
these are the credentials to your email server. The same credentials you will need to retrieve emails using whatever email client you use...
|
YELLOW
SWORDFISH
|
Offline
Still can't get it working. Obviously, I'm doing something wrong.
I called our exchange host to verify the name of the mail server and am using the password that I set up for the forum email account.
I'm missing something.
| September 18, 2012 - 10:20 pm | 1348006855 | SP Post by Email Interval | sph_emailpost_cron |
Offline
I've been trying various ports to see if we can get this going per our exchange host support. Could this be the problem?
Here's what we were given:
Configuring an SMTP-enabled appliance to connect to an SMTP relay server
This method allows the SMTP-enabled appliance to send messages to recipients located both inside and outside your organization and to receive messages from both internal and external senders.
SMTP-enabled appliance requirements:
- TLS or SSL connection supported.
- SMTP authentication supported.
- One of the following ports is open (not blocked) in your network: 25, 465 or 587 for sending; 993 or 995 for receiving.
- At least one Exchange mailbox has been created with SMTP relay enabled.
Note: SMTP relay is enabled by default for all the mailboxes on Exchange 2007/2010 and Exchange 2003 Business. If you are using Exchange 2003 Enterprise, you need to enable SMTP relay for a mailbox. To do this:
- Log in to HostPilot® Control Panel and navigate to MS ExchangeServer > Mailboxes.
- Click on the display name of a user.
- Switch to the Advanced tab and select the SMTP relay box.
- Save changes.
SMTP-enabled appliance configuration:
Most SMTP-enabled appliances require the following settings to connect:
| Incoming mail server |
To find out the correct setting:
|
| Port for incoming messages |
Use 995 for POP connection. Use 993 for IMAP connection. |
| Outgoing mail server |
To find out the correct setting:
|
| Port for outgoing messages | Use 25, 465 or 587. |
| TLS connection | Enabled. If TLS is not supported, try SSL. |
| SMTP authentication | Enabled. |
| Username: | Email address of Exchange mailbox. |
| Password: | Exchange mailbox password. |
Note: There is no way to have messages sent by the SMTP-enabled appliance show up in the Exchange mailbox.
There are also instructions for connecting to an MX record or connecting to a 3rd party SMTP server.
We've verified that we can connect to OWA using the email and pw assigned for the forum.
At this point, I'm lost. Does anything above help pinpoint why it's not working on our side?
Offline
The bit you are interested in is the Incoming Mail Server. Somewhere that will have a name/address - quite often in the form of 'mail.domain.com' although not always. The ports are in that list 995 for POP or 993 for IMAP. IU you are being told that you can't have attachments then you need to use POP. And the password is whatever password you set up on the forum email addresses.
This is all basically the same as you will have had to set up on your own, personal email account to that server. So you should be able to check that in your email account settings.
By the way - the most common port for incoming mail is usually 110 in my experience so you clearly have something else going on on your mail server.
|
YELLOW
SWORDFISH
|
All RSS1 Guest(s)