Purchase this product if you do not have an existing support plan and require help for a one-time issue.
Product Description
Purchase this product if you do not have an existing support plan and require help for a one-time issue.
Purchasing this item covers a SINGLE issue that is directly related to the Simple:Press plugin. Under most circumstances it does not cover general WordPress issues - unless you choose the option to troubleshoot a combined Simple:Press & WordPress issue.
Here are some examples of Simple:Press only issues:
- Posts not showing up in the forum
- Help configuring the post-email plugin
- Simple:Press specific errors in the debug.log file
Here are some examples of combined Simple:Press and WP issues:
- Javascript errors in the browser
- 404 errors
- Updates to WP plugins or themes that cause an issue with the Forum
Purchasing this item will move your support request to the front of the support queue. And, we will do hands-on troubleshooting if required (after the standard question-and-answer sequence to determine what kind of issues we're troubleshooting).
Please note: Writing any kind of custom code is NOT included with this purchase - even if writing such code will resolve your issue.
Basic Requirements
- PHP 7.1 or later.
- PHP 7.4 recommended
- PHP 8.x NOT supported
- WordPress 5.4 or later.
- WordPress 5.8.x recommended
- WordPress installed on Linux and MYSQL
- WordPress installed on Linux and MariaDB recommended
- Simple:Press Forums 6.6.5 or later
- A standard WP Theme (not a Full-Site-Editing theme)
Documentation
No documentation links are available at this time
Related Articles
No related articles are available
Additional Requirements
There are no additional requirements for this product.
Support Level
Unless otherwise specified above, the support level for this product should be assumed to be COMMUNITY/BASIC. Upgrade to Premium support with our Platinum offer! Read about our support levels in our Support FAQs
