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Purchase this product if you do not have an existing support plan and require help for a one-time issue.  

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Product Description

Purchase this product if you do not have an existing support plan and require help for a one-time issue.

Purchasing this item covers a SINGLE issue that is directly related to the Simple:Press plugin.  Under most circumstances it does not cover general WordPress issues - unless you choose the option to troubleshoot a combined Simple:Press & WordPress issue.

Here are some examples of Simple:Press only issues:

  • Posts not showing up in the forum
  • Help configuring the post-email plugin
  • Simple:Press specific errors in the debug.log file

Here are some examples of combined Simple:Press and WP issues:

  • Javascript errors in the browser
  • 404 errors
  • Updates to WP plugins or themes that cause an issue with the Forum

Purchasing this item will move your support request to the front of the support queue.  And, we will do hands-on troubleshooting if required (after the standard question-and-answer sequence to determine what kind of issues we're troubleshooting).

Basic Requirements

  • PHP 5.6 or later. 
  • PHP 7.3 recommended
  • WordPress 4.9 or later.
  • WordPress 5.2.x recommended
  • WordPress installed on Linux and MYSQL
  • WordPress installed on Linux and MariaDB recommended
  • Simple:Press 6.2.0 or later

Documentation

No documentation links are available at this time

Related Articles

No related articles are available

Additional Requirements

There are no additional requirements for this product.

Support Level

Unless otherwise specified above, the support level for this product should be assumed to be COMMUNITY/BASIC. Upgrade to Standard and Premium support with our Gold and Platinum bundles! Read about our support levels in our Support FAQs

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