Single Support Ticket

Purchase this product if you do not have an existing support plan and require help for a one-time issue.

Purchasing this item covers a SINGLE issue that is directly related to the Simple:Press plugin.  Under most circumstances it does not cover general WordPress issues - unless you choose the option to troubleshoot a combined Simple:Press & WordPress issue.

Here are some examples of Simple:Press only issues:

• Posts not showing up in the forum
• Help configuring the post-email plugin
• Simple:Press specific errors in the debug.log file

Here are some examples of combined Simple:Press and WP issues:

• Javascript errors in the browser
• 404 errors
• Updates to WP plugins or themes that cause an issue with the Forum

Purchasing this item will move your support request to the front of the support queue.  And, we will do hands-on troubleshooting if required (after the standard question-and-answer sequence to determine what kind of issues we're troubleshooting).

Please note:  Writing any kind of custom code is NOT included with this purchase - even if writing such code will resolve your issue.