All references to simple-press.com in this Registration and Membership Terms & Conditions Policy are deemed to encompass all websites and sub-domains operated by Simple:Press. This includes simple-press.com and glotpress.simple-press.com
Registration and membership of simple-press.com is optional. Visitors to simple-press.com may freely access many parts of the website and can download the latest core release of the Simple:Press forum plugin for WordPress from WordPress.org.
Signing up for membership of simple-press.com grants access in line with the selected plan as outlined in Our Pricing Plans. The selected plan dictates access rules and remains in force for the specified duration of membership and is revoked upon its expiration.
Please note that in this document (and elsewhere on our site) the term “membership” and “subscription” are synonymous and refer to the same set of plans unless otherwise specified.
The free core Simple:Press forum plugin for WordPress is made available under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but without any warranty; without even the implied warranty of merchantability or fitness for a particular purpose. We strongly encourage all users to read the full terms of the license which is distributed with the plugin download.
Limitations of Premium Support
Premium support is offered on a best-efforts basis and there is no guarantee that you will receive a response to your query within a particular period of time.
Additionally, it is expected that your use of our support services is not abusive. Opening 25 or more inquiries over a period of 2 years is considered abuse of our support services. If do so or engage in other abusive tactics we may no longer respond to your support requests and you will not be entitled to a refund of any license or services fees.
Premium Support: Special Cases
If you are encountering issues with the e-mail notification feature, we will only be able to assist you, be it through free or premium support, if and only if you are using a transactional e-mail service provider (ESP) that provides details on outbound e-mails.
If you are using the default mail() function of PHP (through the WordPress wrapper function or not) or a WordPress SMTP plugin, we will not be able to assist you with this particular matter.
The reason for this additional requirement is very simple – a transactional ESP allows us to trace the entire history of any email transaction that has left your WordPress system. Without it we are blind to any email actions that are occurring on your system.
Some examples of reputable ESP providers are: Mailgun, SendGrid, Mandrill (via Mailchimp) and SparkPost. In a pinch you can use an SMTP plugin if your hosting provider allows you to send email via SMTP ports but we highly recommend the use of a TESP.
Post By Email
If you are encountering issues with the this Simple:Press plugin we will only be able to assist you if you confirm with your hosting provider that incoming IMAP or POP3 ports are open and available to you. A refund will NOT be issued if you purchase this add-on without confirming that you are able to use these ports (generally 995 or 993) with your host.
Hosts that we already know block port 995 and 993 are:
- Host Monster
- WP Engine (Sometimes)
We encourage all prospective members to be sure of their commitment prior to signing up for membership of simple-press.com and/or purchasing themes and plugins. In particular it is important to check the System Requirements to ensure your website is capable of using the plugin. Membership refunds will not be automatically made due to such incompatibilities.
Downloading and using the free core Simple:Press plugin does not require membership and refunds will not be automatically made simply on the grounds that the plugin is not what the member expected. You are responsible for making that decision prior to signing up for membership.
Refund requests will be considered only for individual items. Bundles such as SILVER, GOLD, PLATINUM, ALL THEMES or ALL PLUGINS are NON REFUNDABLE. (This is because you will get almost all our products with those bundles and a refund request effectively means you get most of our products for FREE.)
Refund requests for individual items will be considered up to 14 days after purchase. No refunds will be issued after 14 days.
Changes in Plugins and Themes; Plugins and Theme Requirements
The functional scope and system requirements of the free Simple:Press plugin, as well as any premium plugin or theme can be changed AT ANY TIME and for any reason. We also reserve the right to completely remove a free or premium plugin or theme from our product catalog at any time and for any reason. If this situation occurs, refunds will NOT be offered since membership offers benefits beyond just a single theme or plugin.
Premium Plugin and Theme Licensing
Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and themes. After one year, license keys may be renewed at a 10% discount from the purchase price of a new license.
Multiple Site Licenses
When you purchase a license for multiple sites, we will provide support for up to two named sites (generally your primary site and a development site). You are responsible for supporting your client sites. If you would like us to support your clients directly (for example having us log into their sites for hands-on troubleshooting) please make sure that they purchase a license in their name.
Automatic License Cancellations
Licenses will be automatically cancelled if you resell our products directly or if you use the Simple:Press brand name without authorization. You can include our products in your client sites (subjected to the limit of the number of licenses you have purchased) but you cannot resell them as-is or with substantially the same functionality while claiming it as a new product, add-on or service. If licenses are cancelled for the reasons stated in this section you will NOT be entitled to a refund.
All licenses will automatically be cancelled and support services terminated if you initiate a billing dispute or charge-back with your credit card provider. In the event that you own multiple add-ons but a charge-back is initiated by you for a subset of those add-ons then the following applies:
- Support access and services will be terminated immediately for all products and add-ons.
- Automatic updates for non-disputed charges may or may not remain in force for the remainder of the valid licenses periods at our discretion.
Refund Policy Exceptions
Refunds will not be granted if you simply decide not to use the purchased products or you feel a feature is missing. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. Before finalizing your purchase make sure you read the entire product description and any documentation available in the documentation area on our website – this will allow you to better understand the product you are purchasing.
Refunds will not be offered if your environment is not running the minimum versions of PHP, WordPress and Awesome Support Core listed in the VERSIONS section below.
Refunds will not be offered if you are running a plugin in our known incompatibility list located here. Please check this list before purchasing to ensure that you are not using these plugins!
Refunds will not be offered if you have obtained at least one refund from us and then proceed to purchase additional software from us later. (This ensures that customers do not get our latest software for free on a regular basis by continually claiming refunds.)
Refunds will not be offered if you have purchased 1/3 or more of our entire plugin or add-ons library and you are requesting a refund for all items. The rationale here is simple – you have obtained electronic copies of a lot of our products where a true return isn’t feasible. We will, however, consider a refund for one or two items on a case-by-case basis.
Refunds will not be offered for automatic renewals. If you do not wish to renew your subscription please make sure you cancel the subscription in your My Account screen and/or your Paypal account. We send out reminder notices before a renewal is processed – please make sure you white-list our domain so that you can receive these notices directly in your inbox.
Refunds With Custom Discount Codes
If we provide you with a custom discount code and you use that code to make your purchase then there will be NO REFUNDS provided under any circumstances. Custom discount codes generally offer deep discounts on a custom bundle of products and is negotiated with the understanding that no refunds will be issued.
Refunds For Services and Service Packages
There are no refunds for services including custom development hours and service hours that are pre-puchased in blocks.
Updates are included for free for one year from the date of your purchase or last renewal. If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
You must ensure that your environment meets the following minimum conditions:
- PHP 7.1 or later
- WordPress 4.9 or later
- The latest version of the Simple:Press core available on WordPress.org at the time of your purchase.
Bugs and Security
No software application is ever completely bug-free but our commitment is to correct reported bugs as quickly as possible and to issue timely updates and/or patches where appropriate. Where a patch is not immediately possible we will do our best to provide a workaround.
From time to time it may be necessary to release a security update to the Simple:Press core or one of it’s plugins. Such updates will be notified in the WordPress plugins and WordPress update pages. It is up to our individual members to take advantage of updating their version in a timely manner once such a release and notification has been issued. Simple-press.com can take no responsibility for a members failure to keep their software up to date.
If you need to contact us regarding the simple-press.com website, it’s content or statements declared in this registration and membership policy, please use the ‘Contact Us’ email form available from our website sidebar.
Changes to this Policy
These Registration and Membership Terms and Conditions will be kept under constant review and may change from time to time. If at any time membership conditions change, we will update this policy accordingly.
01-27-2019: Significant updates to many areas including clarifications of refunds, system requirements, support requirements and other aspects of our policies.
01-15-2019: Added a new section titled Changes in Plugins and Themes; Plugins and Theme retirement. Other minor updates to grammar.
12-05-2018: Updated some existing links and added some new ones to FAQ pages.
11-29-2018: Updated refund policy section to clarify that bundles are non-refundable but individual purchases are refundable after 14 days.