Support Forum

adding threads to support forum ?

CR Criss
Criss
Member

I’m a resgistered user and I don’t see a button for adding a thread to the support forum. How come?

19 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I see you have registered a free account but access to support forums requires membership. This FAQ explains all: https://simple-press.com/membership-faq/

CR Criss
Criss
Member

Ok, I see that support is a paid service. I cannot afford that but I just want to warn you that the default theme is not showing the group titles (maybe it’s a bug)..

Cheers

YS Yellow Swordfish
Yellow Swordfish
Member

Well thanks for the contact but I am not able to replicate any problem like that. Are you sure that you do not need to clear browser cache of current CSS?

Or perhaps you could provide a link to your forum so I can look at the CSS being applied?

CR Criss
Criss
Member

You see, the forum was fine until I updated. So I made a new installation and I can see that the forum goups title are not appearing in the default themes. They do appear in the new Barebones theme, though.

I also believe that every open/close arrow is not actoive anymore.

You can view my new installation here: http://agendadelvolo.info/forum/

Thank you for investigating,

YS Yellow Swordfish
Yellow Swordfish
Member

Ah that – I believe – is because we have an error in a file name within the plugin. Would you be able to edit it?
It is at /forum/context/resources/jscript/
There is a file named:
sp-group-view .js
You will see there is a space between the ‘view’ and the ‘,js’ – could you remove it

CR Criss
Criss
Member

I can see there is already a file with no space before .js which is bigger that the one with a space.

I guess you mean I have to delete the second file and not the space. I have tried so but the groups titles are still missing.

YS Yellow Swordfish
Yellow Swordfish
Member

No, You need to remove the space in the specific file I referred to. There is only one file of that name,

CR Criss
Criss
Member

I do appreciate your patience, but removing the space has no effect either.

YS Yellow Swordfish
Yellow Swordfish
Member

Ah – I see it. Something – your theme or another plugin – is loading the Bootstrap library and for reasons I am unaware of, is causing the text to be set to non-visible.

Bootstrap is NOT supported by WordPress as standard and causes many display problems with plugins that use the supported jQuery UI library. 

CR Criss
Criss
Member

I thank you very much for the investigation. It’s just weird because the forum was working before.

I guess there’s nothing I can do about it, I’m not a developer. I’ll have to use the new theme and customize it to resemble the default theme.

YS Yellow Swordfish
Yellow Swordfish
Member

Well you could remove whatever the offending plugin is. BootStrap is likely to have a negative effect on any plugin that abides to the WordPress API and does things as they should be done. The difference here between our Default theme and the Barebones theme is that Barebones does not have the open/close control on groups which is what the BootStrap CSS was breaking.

CR Criss
Criss
Member

I give up, I tried all possible thing and I’m leaving this plugin, just because the new version is not showing the group titles. It was so great before. Now this is happening for all themes applied. You better fix it independently of WP bootstrap.

YS Yellow Swordfish
Yellow Swordfish
Member

All the same I would be interested to know about all the things you tried? Seems to me so easy to fix.

CR Criss
Criss
Member

I have expressed myself wrong. I’m no developer and I haven’t tried to modify any code. What I have tried is to install/uninstall, play with themes and css, use childtheme, downgrade (that’s the only thing that worked), disable plugins. Surface things like that. What I don’t understand is why Bootstrap should conflict with WP… isn’t this build upon Bootstrap?