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Can't access the community and member forums
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Joan Alamo Vallejo


Forum Posts: 88

Nov 1, 2018 - 5:26 am

Although I’ve signed up and bought the basic package 🙁

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Simple Press


Forum Posts: 46

Nov 1, 2018 - 5:54 am

Hi:

We don’t see any purchases from you other than free purchases.  Did you use a different email address for your premium purchases?

Regardless, you should have access to the Community Support forum with this account.   When you go to the community forum, do you see an ADD TOPIC button on the upper right as shown in this image? 11.01.2018-04.53Image Enlarger

Thanks.

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Joan Alamo Vallejo


Forum Posts: 88

Nov 1, 2018 - 7:20 am

No, it redirects me to the prices page when I click the post

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Simple Press


Forum Posts: 46

Nov 2, 2018 - 8:14 pm

Hi:

One more tweak it seems – can you give it another try please?  

Thanks.

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Joan Alamo Vallejo


Forum Posts: 88

Nov 3, 2018 - 6:23 am

Yes, now I can access the community forum.

But, shouldn’t I be able to access the member forum too? I think I used to be gold member, do I need to renew my membership?

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Simple Press


Forum Posts: 46

Nov 3, 2018 - 2:17 pm

Hi:

I don’t see a current membership for this account in our records.  It looks like any memberships you had have expired.  To access the member forums you would need a new subscription – you can get one from this page: https://simple-press.com/pricing/

Thanks.

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