Support Forum

Links in options not working

KA Kim Atkins
Kim Atkins
Member
Member since Aug 2015
2 posts
Aug 27, 2015 · 5:23 pm · Edited

Hi I’m a new user and have just installed the free version to trial. No links seem to work, do I have to put in a licence somewhere?

I can click on items in the left menu eg: Forums, Options, Components, User Groups etc but I can’t click on anything within the page options.

So if I click on Forums, it says ‘there are no groups defined’ . So I click on Create New Group, nothing happens and hovering over any of the links in the sub-menu shows the same link eg:

/wp-admin/admin.php?page=simple-press%2Fadmin%2Fpanel-forums%2Fspa-forums.php#

I’m thinking either a licensing issue, installation issue or an incompatibility issue but no idea where to start troubleshooting?

Thanks Kim

3 Answers

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Aug 27, 2015 · 8:45 pm

no license key required…  core plugin totally free and functional…

sounds like you have a js issue in the admin…  check your browser console for any errors…

for detailed support, please open a topic in the support forum as this is for pre membership queries…

KA Kim Atkins
Kim Atkins
Member
Member since Aug 2015
2 posts
Aug 27, 2015 · 10:52 pm

Hi and thankyou for your response. I have tried to check my browser console but not 100% sure where to look so to rule out a ‘computer issue’ I have tried it on another computer which is running Win 10 with all updates applied. I have also tried it in Chrome, Firefox & IE to no avail.

I understand your have said that this is not the right forum to post in but as a current free user, I do not appear to have access to the support forum.

I’m quite happy to pay and will be purchasing the full package with all plugins but not if I can’t get this to work with my current theme and plugins as changing these is not an option. So if the issue is due to an incompatibility, I will have to find an alternative forum plugin unfortunately 🙁 Thanks Kim

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Aug 27, 2015 · 11:01 pm

you could try disabling other plugins and switch to wp theme to narrow down or see if conflict..  might just be some plugin hijacking ajax requests…