try disabling your tooltips – at least worked for one other user… in the spFunctions.php file of your sp theme…  as always, strongly recommend a child theme rather than editing ours to keep from losing changes on update…

for further help, please open topic in the support forum…

Well I wouldn’t I need to be a member to do that ? I’m looking to get it up and running before dropping any money as I have had bad experiences in the past when it doesn’t work and I’ve already paid for other web items.

I’m not sure how to disable that feature. I’m guessing for my site it would be the function.php file but have no clue what to do.

well, yes… support is for members… this forum is pre sales questions – not support…

see:  https://simple-press.com/simplepress-version-5-5-child-themes/

will get you going on child themes and you will see the spFunctions.php file where you can turn off tooltips…

Craig said
Well I wouldn’t I need to be a member to do that ? I’m looking to get it up and running before dropping any money as I have had bad experiences in the past when it doesn’t work and I’ve already paid for other web items.

 

I’m not sure how to disable that feature. I’m guessing for my site it would be the function.php file but have no clue what to do.

Hi Craig,

I was having the same issue as you and wanted to share the complete instructions on how to fix it, based on the limited information Mr Papa provided you with.

I am by no means an expert coder but I’m pretty handy with figuring things out and working with the limited “non premium” information that is given to me. Hopefully it’s not too little to late for you -but I imagine someone else will likely have this issue in the future if it is.

Here’s the complete instructions for remedying this issue.

In your website’s file manager navigate to: wp-content > sp-resources > forum-themes

From there open the folder of the theme you are using. (you can find which theme you are currently using from the administrative panel for simple:press. Click ‘forum’ select ‘themes > available themes’ and Current theme will show the theme name.)

Inside the theme folder navigate to the templates folder and edit the file spFunctions.php.

To turn off tooltips edit line 16 in the file and change “define(‘SP_TOOLTIPS’, true);” from true to false. Save the file and your forum should work seamlessly and you should no longer have the loading white blank page.

I hope this helps and works for you and anyone in the future.

Dee

Wanted to note an even simpler way to do this! I’ve only had the plugin for about an hour so please forgive me for not spotting this sooner.

You can edit theme files from the back end easily via: Forum > Themes > Theme Editor

Select Template File “spfunctions.php” and edit just as noted above. A solution in half the time with half the effort!

Dee is exactly right… however, as always, we strongly recommend you do this in a child theme… if you edit one of our provided themes, you will lose the changes if you upgrade the theme…  thanks Dee!

I realize this thread is a few months old, but this was my very problem. Still is, actually. 

Following the instructions the problem was initially solved, however after creating a forum, the problem reappeared again.

I have to say, with respect, it seems to me illogical and just bad code to have “whatever” is happening to happen. The makers of simple press should very easily be able to eliminate the problem and have not. So, I’m curious as to why, because I simply won’t purchase something that glitches like this.

Sounds like are using an old theme. This is conflict with wp plugin/theme (sp issue as you calle it) was bypasse some time ago when the old tool tips were replaced with different ones  

And all ears on how we at simple press can guarantee compatibility with ALL wp themes and plugins… We work extremely hard to keep any known conflicts to a minimum..

well this is funny.. i just installed the same. I have the same issue and i am migrating from BBpress. I am willing to pay for the plugin but not with glitches like this.. What do you suggest i do for now. Is this a glitch in any particular version or is it a more general issue?? i believe i have your latest plugin as i downloaded the same just today. Can someone guide me to an appropriate solution for the same. thanks..

regards

 Nelvin

Can I just start by actually stating that nobody has asked anyone to pay for this plugin. It is free to use as much as you like. There is no payment involved, If anyone reading this can offer any assistance on how we can make this more obvious than we already do then we would welcome their input.

As to your problem – if it is caused by the same problem the previous users had then instructions by Dee in posts 5 and 6 above explain exactly what to do to correct things.

And if this IS the problem then let  me stress now that it is not of our making.  We utilise the jQuery tooltip script library that is both supplied and supported by your WordPress install. However, some theme and plugin authors supply alternative libraries that clash and conflict with the supported library. So we enable turning the proper one off to facilitate such usage. And no – we can not determine that such a library is being used – it is not that easy. We prefer to try and encourage authors to use the supported and supplied libs and for users who suffer such conflicts to also pressure the offending authors to do so for the sake of all plugins that try and stick to the standards laid down by the WP team.

If this does not resolve your issue then please do come back. A url to your forum page would be useful so we can review the output and console messages.