Support Forum

Admin access issues – am I seeing everything I should + more

VC Valerie Cudnik
Valerie Cudnik
Member

I have a new install of Simple Press, current version, running on the most recent version of WordPress. No posts yet.

http://jointrig.com/forum/

When I did the initial install I set up one other user as an administrator for the forum. (I’m Trig Webmaster)

Forum___Tidewater_Real_Estate_Investors_Group__TRIG_.jpg

I have a few issues:

  1. When logged in as myself, I do not appear to have full admin access to the forum (see image attachment) Even the icon in the navigation is missing.
  2. When logged in as the other admin user (Patti) I have more menu options, but many of them don’t work properly. For instance, I can’t add other admin users.
  3. I am unable to update the Simple Press theme updates. I’m getting “Access denied – you do not have permission” — I am able to perform all other administrative functions on the entire site. This permissions issue is strictly with Simple Press.

If it’s a problem caused by needing an update I’d be happy to update manually. If only I knew where to get those updates and where to put them. (I’m guessing that I’m missing some menu options in the admin section.

I have a LOT of stuff going on with this membership site. Events (Event Espresso), Membership functions (via Paid Memberships Pro), Classified ads, mailing lists… Theme is a barely-modified genesis theme. I have deactivated all other plugins. No changes.

I’m not entirely opposed to starting over, but I want to make sure I’m not missing something obvious. (I build WordPress sites for a living, this is my first attempt at Simple Press.)

Logged in as myself:

Simple_Press_‹_Tidewater_Real_Estate_Investors_Group__TRIG__—_WordPress.png

Logged in as other administrator:

Forums_‹_Tidewater_Real_Estate_Investors_Group__TRIG__—_WordPress.png

Seems like I’m missing some options here… (I can’t seem to find any informational pages that show images of what I should be seeing.)

Admins_‹_Tidewater_Real_Estate_Investors_Group__TRIG__—_WordPress.png

4 Answers

New Answer

VC Valerie Cudnik
Valerie Cudnik
Member

I may have solved this myself, but I figured I’d share how:

I found (of course, after posting!) the following thread: https://simple-press.com/support-forum/sp5-general-topics/simple-press-admin-panel-is-not-showing-when-wordpress-username-is-changed/

I was a little hesitant to update the table in the DB — but I was careful. I did notice that I had to merge my existing capabilities (like access to gravity forms) with the provided data. I broke things a few times because I didn’t realize the a:14 was referring to the number of entries (capabilities) being listed (I previously had a:2). I finally managed to work it out and now I have a whole bunch of options I previously didn’t have.

Having a picture of what I should have been seeing would have been quite helpful. Instructions to go to a menu only work if I’m seeing the same content.

WORKING-Forum-screenshot.jpg
YS Yellow Swordfish
Yellow Swordfish
Member

OOh. I am impressed if you dived in and edited those! Very impressed!

The real question of course, is why you did not get the right admin capabilities in the first place. I am nity sure we have had a case of just a few caps coming through…

You should visit the forum admin > Admins > Manage Admins and ensure your SP admins all have the capabilities they need to have.

VC Valerie Cudnik
Valerie Cudnik
Member

I’ve added a few more of the club’s board members as admins.

I think I know what happened. I imported users from our old membership site. I should have deleted my own account from that other list before importing, but I didn’t, thus the overwritten capabilities.

YS Yellow Swordfish
Yellow Swordfish
Member

Ah yes. That would explain it. Always good to have an explanation!