Support Forum

Admin-section just go blank when hovering mouse over menu

JL Joakim Lundmark
Joakim Lundmark
Member

Hello!

As described in the title my latest installation of simple:press just goes white everytime I try to use the admin-menu in the backend. As I move my cursor over any graphical element such as the menu, icons or images everything just goes white without any error message.

I’ve tried installing it on a completely clean wordpress and it works without fault until I install any of the Simple:Press plugins, then it just stops working.

I assume it has something to do with javascript since I won’t get a blank page if I use a browser with javascript turned off.

Any suggestions?

Thanks

17 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

It does sound like it. Can you use the web console to check for script errors? Open the browser console and then load the forum admin and perform your ‘hover’ and see what pops up in the script console list?

JL Joakim Lundmark
Joakim Lundmark
Member

Strangely enough I don’t get any errors, I do get a bunch of Warnings that I can show you (will have to translate into English if that will help you)

 

Edit: I got those warnings anyway. The actual hovering doesn’t add any warnings or errors.

YS Yellow Swordfish
Yellow Swordfish
Member

So what about the SP plugins? Do any of the folders you have the SP plugins in end in a niumber – like for example – ‘Subscriptions-1’ ? And is it any SP plugin or just a specific one?

JL Joakim Lundmark
Joakim Lundmark
Member

No, nothing ending with numbers and it doesn’t matter wich one I install first. It doesn’t start working if I inactivate all plugins again and remove them. Once the a plugin is installed I can’t reverse the issue.

YS Yellow Swordfish
Yellow Swordfish
Member

Is there any chance we could take a look at this. would you willing to create an account we could use to do that? If so please PM credentials to both myself, to ‘Mr Papa’ and to ‘Ike’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

YS Yellow Swordfish
Yellow Swordfish
Member

The account you made us is not a forum admin so all I can see is the admin menu and wp-admin panel (the default forum panel if not an admin or have permission to any admin panels.) I must report however, that it did not exhibit any of the problems you mention

Are you willing to make that user a forum admin so we can look at the whole of the menus?

JL Joakim Lundmark
Joakim Lundmark
Member

Sorry for that! I’ve added you as admin.

YS Yellow Swordfish
Yellow Swordfish
Member

We have a couple of users who are experiencing problems with the forum admin if they also have the JetPack WP-Stats active. While the prolpems are not the same as yours – the root cause might be the same thing. Can you try deactivating the JetPack Stats to see if that is the cause of the issue?

We have been unable to replicate this problem so far in either local test or live, public sites bit are still investigating, But – let’s see if that is the issue first.

As an aside – other people have reported issues if they also have bbPress active bit nit,m I believe in the Admin. Bit it may have an effect on the public side of Simple:Press apparently. I jhve never tried it myself.

JL Joakim Lundmark
Joakim Lundmark
Member

Deactivated the stats, same problem. Deactivated jetpack all together, still same issue.

 

You don’t experience the issue when you are logged in on my site even? 

 

bbPress was installed after the issue appeared.

YS Yellow Swordfish
Yellow Swordfish
Member

Oh yes – I see the issue. In a way it is a shame that it is NOT JetPack as we would have at least known that your problem is part of that. But as it stands it is now a completely unique issue never before reported. Which makes it more difficult of course,

Reported issues with bbPress, as I said, tend to be on the public side of the site – not the admin,.

I probably need to consult here with a colleague but I will come back and take one more look.

YS Yellow Swordfish
Yellow Swordfish
Member

OK – getting closer here.

You almost certainly have a JavaScript conflict – your wp theme or another plugin – which needs to be fixed. This codex article explains what this means and what to look for:

https://simple-press.com/documentation/codex/faq/troubleshooting/what-is-this-jquery-conflict/

The first thing is that I can not even find where the main jQuery library is being loaded suggesting that something has it bundled. The jQuery UI library is being loaded like this:

<script type='text/javascript' src='http://code.jquery.com/ui/1.10.3/jquery-ui.min.js?ver=4.1.1'></script>

and not from the WordPress supplied standard library.

JL Joakim Lundmark
Joakim Lundmark
Member

Interesting,

I’ve tried the theme on a clean install without problem, so it doesn’t seem to be the theme.

I will try to install each and every plugin on this new clean install until I find the culprit.

JL Joakim Lundmark
Joakim Lundmark
Member

It’s solved!!

I had a plugin named “Twitch TV Embed Suite” that caused the error. I have no idea how I could have missed it. 

Thank you for all the help and apologies for taking up your time.