Hi guys,

We disabled all plugins but nothing changed.

Replacing with default theme is a bit tricky on this website as it was done in the past loosing widgets and configurations.

Can you connect to the website and help us a bit more?
We’d like to get more support on this difficult issue.

Thanks

Sure I can connect – I still have the login details – but I have no idea what else I can look for by doing that. There are no known problems with profile saving; no other reports of this behaviour; nothing to look at in terms of console or error status messages…. Everything – points to an environmental issue – i.e., a unique set up of some sort. 

My favourite was (and in some ways still is) mod_security. The url passed into the ajax routine are being intercepted and, it looks to me, redirected to a straight http request on the page – hence the return html being the whole page. That could be classic mod_security and yes, I know we have been here before but I personally am still suspicious.

So… @mr-papa – do you have any other ideas not yet investigated? (The WP theme has not been counted out of course).

I dont have login details so I cannot look…

agree on the mod_security suspicion… but could be other security too… do you use sucurri or other too?

you posted something from the access log, but what about the php error log? anything in there?

Hi guys,

Nothing in the PHP error_log 🙁

The hosting (Bluehost) confirmed that mod_security is deactivated.

@yellow-swordfish can you provide the login details to @mr-papa ?

I sent them to you both the other week.

Thank you very much

I believe that @mr-papa does indeed have your site details but has probably overlooked this as it was myself that logged in to your site to see if anything was helpful.

i also rather think that his reference to the php error log was referencing the server php error log and not the SP one. There is a time during an AJAX call where the server has no knowledge of the website and the source of the call and of an error occurs at that stage it will only be reported server side. It would be most rare for this log to be empty!

I do not have them in my PM inbox…  dont keep those around very long for obvious reasons…

yes, the php error log on server, not our php error log for the forum…