Where can I either remove the empty pop-up bubbles or enable the text that is supposed to be showing? Right now, everything you hover over show an empty bubble.
Thank you.
Hey madrat5,
I assume you are talking about the tooltips, if so you can disable them by opening your spFunctions.php file from your theme (sp-resources > forum-themes > yourtheme > templates) and changing:
if (!defined('SP_TOOLTIPS')) define('SP_TOOLTIPS', true);
Just change the last argument to false.
However, an empty bubble is a bit strange, is everything up to date? i.e SP, plugins, custom themes running the latest changes?
I would suspect some sort of JavaScript conflict. If you know how to use the web console are you seeing any script errors when you load a page and hover over an element?
We just started the forum – it is not yet launched, so all this is new to me. We are using a theme that came with Simple:Press and haven’t altered it with the exception of removing the footer statistic info. Here is the url: http://www.eshepherd.org/forum
I noticed that even when I was using your forum to find help…the same empty tooltips popped up. Nothing in the bubbles. I’d actually prefer to have the tooltips available, if possible. If not, I’ll turn them off using your instructions.
Thank you.
where do you see empty bubble? All tooltips (bubbles) I looked at are properly filled with text…
see example:
Afraid that I don’t get empty tooltips on your site (and definitely not on this site). I would suspect that the browser you are using on both sites might be the issue. Try with an alternative and see if the problem still exists.
When I hover over the ‘advanced search’ or ‘log in’ button, I see ‘javascript:void();’ in the lower left margin of page. Other items such as ‘post title’ or ‘forum name’ just shows the url in the lower left margin of page. Nothing at all in the tooltips box.
I have posted an example…one bubble on my site and one on Simple:Press. It must be something in my browser.
not every link or button has a tooltip… advanced search does not… login does…
javascript:void is correct… see: https://simple-press.com/documentation/codex/faq/troubleshooting/i-am-seeing-javascriptvoidnull-for-a-browser-link/
clear your browser cache… and Andy asked which browser that was and if you could try another…
both of us see those fine on your site…
does your browser have some add on that is blocking info in popups???
You are correct. I opened in IE and bubbles show the tooltips. Any idea what’s up with my Mozilla browser? Javascript?
It’s Firefox 35.0.1 and I checked the add-ons. Only one seemed like it might would block pop-ups, so I disabled and restarted browser, did not help. I also unchecked block pop-ups under the browser tools and that didn’t help.
It was an add-on. An over-zealous email filter that was also running on the browser. I disabled and all is well now. Thank you for your help!
Excellent news! Glad you got it resolved. Definitely better to run the tooltips!
