Support Forum

Button to Add Admin's NOT working.

NP Neti Patel
Neti Patel
Member
Member since Nov 2016
15 posts
Feb 13, 2017 · 6:25 pm · Edited

I’m trying to Add an Admin and I can highlight the name as seen below but when i Click “Move to Selected List” Nothing happens…The button animation is working as well but no result.

Screen-Shot-2017-02-13-at-6.22.25-PM.png

I am using My Administrator/keyholder account that has permissions to “manage Admins”

The following two errors are appearing, I can’t see how they would be relevant but who knows.

Screen-Shot-2017-02-13-at-6.20.24-PM.png

It looks like there are just a couple of missing files from my cpanel?

Would you be able to attach these files back to me so I can replace them?

 

Thanks,

Screen-Shot-2017-02-13-at-6.22.25-PM.png Screen-Shot-2017-02-13-at-6.20.24-PM.png

5 Answers

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Feb 13, 2017 · 9:18 pm

please try the patch here:  https://simple-press.com/support-forum/sp5-general-topics/signature-not-showing-up-for-admin/page-3/#p164274

NP Neti Patel
Neti Patel
Member
Member since Nov 2016
15 posts
Feb 13, 2017 · 10:21 pm

Followed instruction to replace the file 100%

Still the same issue with the same errors.

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Feb 13, 2017 · 11:05 pm

did you clear the combined js cache on forum – toolbox – housekeeping? and then clear your browser cache as well…

NP Neti Patel
Neti Patel
Member
Member since Nov 2016
15 posts
Feb 14, 2017 · 9:16 am

Fixed!

I have to applaud the amazing support that SP provides. I have had very quick solutions to any challenges experienced in set up.

Thank you for your promptness,

 

– Tyler

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Feb 14, 2017 · 5:10 pm

You’re very welcome. They were easy ones of course! 🙂