Hey Cary,

Is it possible that your WP account wasn’t used to install SP?

As standard when SP is installed, the admin who installs becomes the SP admin who can then go on to assign others.

If that’s the case you would need to be added.

That is not the case.  I installed SP under my account and I have admin right.

However, just to be 100% sure.  I logged in as the default admin account and got the same thing.

Thoughts?

Are there any other admin accounts? Also have any admin accounts been deleted from SP?

Because SP admins and WP admins are completely different, you can be a WP admin and not an SP admin. If the original SP admin account is deleted and no more were created, then you should be offered access and the capability to create one from WP admins.

Unfortunately also, it is possible to delete the one SP admin if the corresponding WP account is deleted from the WP admin, which if no others are in place will lock you out completely. It’s one of the only WP tasks that can’t be modified so there’s no way we can protect against it so to speak. The fix for this is either a fresh install, or a few database modifications which we can help with of course.

But that’s about it. From searching I don’t think there’s ever been a problem reported regarding being locked out of the SP admin pages that wasn’t to do with a combination of WP v.s SP admins, accounts used or deleted accounts. And that itself is a very rare occurrence.

So, back over to you I’m afraid! Is any of the above a possibility?

There is another admin account experiencing the same issue.

No accounts have been deleted to my knowledge.  Is there a way to check and verify this?

Can I provide a login for you to look at it?

any admins listed in the stats?

upon install, the only wp admin that can access is the wp admin that installed sp… they can add additional ones on forum – admins – manage admins…

we can give you some db info that can make others admin if needed…  not typical for admins to go missing but possible that another plugin could remove user capabilities…

We are unable to access any stats.

These are the only pages/errors we see when clicking on anything Simple Press related.

1. http://www.screencast.com/t/1QLX6TFGOs

2. http://www.screencast.com/t/XhYULupSmmpm

My account is the WP Admin that installed SP and I currently do not have access.  I have added several admins to SP and they cannot access either.

Yes, any help you can provide right now would be great.  We currently cannot do anything with the forum, SP admin area, SP dashboard or anything else.

the stats are on the front end and have nothing to do with admin…

do you have a plugin that adds or modifies user roles?  if so, you could add the spf admin capabilities from there back onto your account…  assuming you are running 5.5.6…

otherwise, you can edit your user meta in the database…  in the wp_usermeta (your prefix might be other than wp_), for your user id and meta key of wp_capabilities, change the meta value to:

a:20:{s:13:"administrator";b:1;s:18:"SPF Manage Options";b:1;s:17:"SPF Manage Forums";b:1;s:22:"SPF Manage User Groups";b:1;s:22:"SPF Manage Permissions";b:1;s:21:"SPF Manage Components";b:1;s:16:"SPF Manage Users";b:1;s:17:"SPF Manage Admins";b:1;s:18:"SPF Manage Toolbox";b:1;s:24:"SPF Manage Configuration";s:1:"1";s:19:"SPF Manage Profiles";b:1;s:15:"SPF Manage Tags";b:1;s:17:"SPF Manage Themes";b:1;s:18:"SPF Manage Plugins";b:1;s:22:"SPF Manage Integration";b:1;s:16:"SPF Manage Polls";b:1;s:13:"SPF Manage PM";b:1;s:19:"SPF Manage Warnings";b:1;s:17:"SPF Manage Emails";b:1;s:10:"subscriber";b:1;}

I would record the current value before replacing it… might be some other plugin is adding capabilities that ‘erases’ our capabilties… if you hardcode my above data into yours, it may replace other capabilities…  by default, you would only have ‘administrator’, but dont know what other plugins you might be running…