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Can't Access User Profiles (Missing Template) on Android Smartphone

RC Ryan Collins
Ryan Collins
Member
Member since Nov 2016
45 posts
May 23, 2017 · 5:43 pm · Edited

Hey team,

I just received this message from a user who is using an Android Smartphone.

Hi Ryan, just noticed what may be a glitch on the site. Trying to access user profiles to read last year’s May forum posts. Can’t access any user profiles, something about a “missing template”. Can you have a look when u get a chance? See screenshots below.

Steve-Issue-3.jpg

There is no issue when trying to accomplish this on a PC….just on the Android Smartphone.

I checked my themes and I am using “Unified” for mobile phone.

Any insight is appreciated – thanks!

Steve-Issue-1.jpg Steve-Issue-3.jpg Steve-Issue-4.jpg

1 Answer

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
May 23, 2017 · 8:36 pm

in general, there is no difference in profile serving in desktop vice mobile… in css yes, but not in the template loaded – at least for unified…    I assume you have unified for desktop too?

have you checked to see if the file exists?  sp-resources/forum-themes/unified/template/spProfileShow.php…