Support Forum

Simple:Press 6 General Topics

Can't activate licenses in Wordpress Back End

Can't activate licenses in Wordpress Back End

Philip Treacy

Member

Free Members

Offline

Jun 12, 2023 - 6:05 am

Hi,

When I click on Activate License under Toolbox -> Licensing I get an error saying 'An invalid item id was sent in the request'.

Regards

Phil

Joakim (Simple:Press)

Sweden

Admin

Offline

Jun 15, 2023 - 12:31 pm

Hi.

You are using the correct license and that should work. We will get back to you regarding this asap. We are experiencing some issues with the old bundles.

Regards,
Joakim @ Simple:Press

Joakim (Simple:Press)

Sweden

Admin

Offline

Jun 22, 2023 - 4:02 pm

Hi again!

We have resolved the licensing issues. You should be able to use your existing license and when clicking "Activate License" it should work as normal.

This should also fix your issues with automatic updates for in your case `admin-bar` `2.3.3`.

Best regards,
Joakim @ Simple:Press

Philip Treacy

Member

Free Members

Offline

Jul 3, 2023 - 2:28 am

Hi Joakim,

Nope, still not working. Clicking Activate License for any plugin gives the same error message as I originally posted.

regards

Phil

Joakim (Simple:Press)

Sweden

Admin

Offline

Jul 3, 2023 - 9:51 am

Hi Philip!

Ok. I just made a fix for the old Gold bundle that you are subscribing to. Could you please try again?

Best regards,
Joakim @ Simple:Press

Philip Treacy

Member

Free Members

Offline

Jul 14, 2023 - 1:47 am

Working now.

Thanks

All RSS

Forum Timezone: Europe/Stockholm

Most Users Ever Online: 1170

Currently Online:

Guest(s) 1

Currently Browsing this Page:
1 Guest(s)