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Can't activate licenses in Wordpress Back End
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Philip Treacy
Member
Free Members
sp_UserOfflineSmall Offline
Jun 12, 2023 - 6:05 am

Hi,

When I click on Activate License under Toolbox -> Licensing I get an error saying 'An invalid item id was sent in the request'.

Regards

Phil

invalid licenseImage Enlarger

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Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
Jun 15, 2023 - 12:31 pm

Hi.

You are using the correct license and that should work. We will get back to you regarding this asap. We are experiencing some issues with the old bundles.

Regards,
Joakim @ Simple:Press

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Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
Jun 22, 2023 - 4:02 pm

Hi again!

We have resolved the licensing issues. You should be able to use your existing license and when clicking "Activate License" it should work as normal.

This should also fix your issues with automatic updates for in your case `admin-bar` `2.3.3`.

Best regards,
Joakim @ Simple:Press

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Philip Treacy
Member
Free Members
sp_UserOfflineSmall Offline
Jul 3, 2023 - 2:28 am

Hi Joakim,

Nope, still not working.  Clicking Activate License for any plugin gives the same error message as I originally posted.

regards

Phil

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Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
Jul 3, 2023 - 9:51 am

Hi Philip!

Ok. I just made a fix for the old Gold bundle that you are subscribing to. Could you please try again?

Best regards,
Joakim @ Simple:Press

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Philip Treacy
Member
Free Members
sp_UserOfflineSmall Offline
Jul 14, 2023 - 1:47 am

Working now.

Thanks

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