Support Forum

Can't FTP Plugins or Themes to Site

GR GrantSwaim
GrantSwaim
Member

This is strange.

I used Filezilla to uploiad the Simple:Press plugin to my WordPress site. All is well. But I can’t use the same FTP program, with the same settings, to upload plugins or themes into the folders added by SP in the wp-content folder. I can FTP the plugins or theme folder to other places on the server, just can’t FTP them to where they need to be. I have even changed the folder settings to 777 and stiill not go.

 

Any ideas?

 

Thanks in advance

17 Answers

New Answer

MP Mr Papa
Mr Papa
Member

Filezilla does not work well…  tons of folks with issues especially on large or numerous file uploads…

but lets check some permissions…  where are you uploading them to?  wp-content/sp-resources??

check the permission and ownership of that directory…

GR GrantSwaim
GrantSwaim
Member

Thanks for the willingness to help. I had my host provider fix it. It was a permissions thing, that I couldn’t change for some reason….

DC D.Caron
D.Caron
Member

I’m having a simular issue with uploading plugins. It keeps saying “Error: Critical file transfer error” when I try. I’ve tried adjusting the permissions a few times to different things, including 777 and i still get the same errors. I do use Filezilla, but frankly have never had an issue with uploading anything other than this and I’ve used it for at least 2 years now. Any other recommendations?

 

If need be i guess i can use a different client, but this one has worked well for me for a long time and I have all my sites already set up for it.. so I’d prefer not to set up a new one.

MP Mr Papa
Mr Papa
Member

critical file transfer error?  not sure what that is supposed to mean as an error??  other than something went wrong…

not sure what to say…  its not like filezilla wont work with simple press – some folks use it fine…  it gets a bad rep besides just from us… and its with large uploads or many files that it struggles….  a plugin for sp qualifies on neither…

probably a dumb question, but you did extract the zip archive before uploading?

DC D.Caron
D.Caron
Member

I downloaded Cute FTP and gave that a shot and it started saying

“Request denied. Please verify that the file or folder exists and that you have the necessary permissions on the server to preform the requested operation.”

Which is wierd.. cos i changed the permissions of wp-content to allow me to edit things with in it…

I check just for the sake of checking and the /sp-resources folder was 755… so i tried temporarilly changing it to 777 and it gave me that same error again:

“Request denied. Please verify that the file or folder exists and that you have the necessary permissions on the server to preform the requested operation.”

Any idea why? it seems to only be happening to items in this particular folder.

DC D.Caron
D.Caron
Member

On Filezilla just now it said:

 

“lawlscomic.com/wp-content/sp-resources’ to ‘777’
Command: SITE CHMOD 777 sp-resources
Response: 550 CHMOD 777 sp-resources: Operation not permitted”

 

not sure why it saying that or how to fix it.

MP Mr Papa
Mr Papa
Member

so check wp-content folder permissions… check plugins folder permissions…

DC D.Caron
D.Caron
Member

I asked my service provider and they simply told me this:

“Josef M. – Server Support:  When you uploaded the file it may have had permissions already set on the folder”

 

…no idea what to do with that bit of info.

MP Mr Papa
Mr Papa
Member

they just mean a file my get the permissions from where it was uploaded… did you check the folders I asked?

DC D.Caron
D.Caron
Member

When I tried just now to recurse all the files down from wp-content to be CMOD’d to 777 just to see if THAT would work it said this

 

“550 CHMOD 777 Operation not permitted”

 

….but ONLY for the sp-resources folder. 

 

Thoughts?

DC D.Caron
D.Caron
Member

reverted everything back to my old permissions then tried changing the permissions for Simple Press online to see if that would help me change teh permissions for sp-resources… that didnt work either. no idea why i cant get sp-resources to allow me to change the permissions. still only that folder giving me issues. 

YS Yellow Swordfish
Yellow Swordfish
Member

Probably a matter of ownership. Normally a new folder will inherit the ownership of the user creating the folder on the server. But it’s not unknown for folders to be created under the wrong ownership – the root for example.
You may need to ask your hosting company to reset it.