Support Forum

Can't Unpin Topics or Open Forum Toolset

JF Johnny FD
Johnny FD
Member

Hi, I can’t seem to open the Forum Toolset even though I’m logged in as an admin. When I click it nothing happens.

This is for my private forum here:  http://earnestaffiliate.com/forums

 

Also I’m assuming that is where I unpin topics? If not, I can’t seem to locate that.

Notes: I’ve updated all of my plugins and Simple Press so I have the latest version.

Thank you!

11 Answers

New Answer

JF Johnny FD
Johnny FD
Member

Also I just noticed that hyperlinks aren’t underlined or a different color in my forum.

Please advise.

JF Johnny FD
Johnny FD
Member

Also how do I remove the “math problem” when users post?

MP Mr Papa
Mr Papa
Member

really hard to tell much since we cannot see it…

math spam is a permission… if you dont want users to have to answer, bypass the math spam question…

forum tools, try this:  https://simple-press.com/documentation/codex/faq/troubleshooting/what-is-this-jquery-conflict/

it appears your theme is loading its own jquery (actually from google apis) and its likely conflicting with the version of jquery that comes with WordPress and is already loaded…

link color could be wp theme and/or sp theme related… but without inspecting the html/css cannot really tell..

JF Johnny FD
Johnny FD
Member

Math: Papa, I found the permissions and figured out how to bypass the math spam, thanks for that!

Issues: I have using the stock Reboot theme, and the article says “contact the theme or plugin author” how do I do that?

Forum Toolset: I still can’t open the forum toolset while logged in as an admin. It keeps saying “javascript: null” I’m assuming this is where I would unpin a topic?

HyperLinking: I’m still having issues where hyperlinks show as plain text (no color no underline)

MP Mr Papa
Mr Papa
Member

did you look at the javascript conflict I mentioned to for the forum tools issue???

did you inspect the css to see what was driving the hyperlink color?  as mentioned, since we cannot see the forum, we cannot do it for you…

we are the authors of reboot, so you are in the right spot…  but support is two way street.. we can make suggestions, but you have to follow up…  impossible for us to look at css issue if we cannot see the forum…  and you have to resolve the jquery conflict with the theme ignoring the wp standards and api by loading a second version of jquery…

JF Johnny FD
Johnny FD
Member

Hi Papa, thanks for responding, I’m glad I found the right person as you’re the theme creator.

I have no idea how to inspect CSS, and don’t know what a jquery is as I’m not that technical.

Can I just make you a temporary admin to my site and let you fix it on the backend? If so, what’s your email address.

Also let me know if there is someone at Simple:Press that I should be asking to do this instead. 

Thanks!

YS Yellow Swordfish
Yellow Swordfish
Member

We can advise on CSS issues but there is nothing we can do about the JavaScript conflict as that will be a product of your WordPress theme or another WP plugin not doing things in the proper, WP standard way.

If you want is to look at CSS issues so we can advise on what the problem is then please PM credentials to both myself, to ‘Mr Papa’ and to ‘Ike’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

YS Yellow Swordfish
Yellow Swordfish
Member

As both myself and Mr Papa have already repeated above – we can NOT help you with the JavaScript conflict issue. 

However – I CAN tell you that the problem lies in the OptimizePress plugin who are:

  1. Loading their own copy and version of the main jQuery library
  2. Loading their own copy and version of the jQuery UI library
  3. Not even using the WordPress API to load these two libraries (they are not enqueued correctly)

They need to load the proper, supported, correct and up to date versions of these libraries as supplied by WordPress AND they need to use the API to enqueue them properly so they are not being loaded twice.

This issue, I am afraid, needs to be taken up with the authors of this plugin who should correct the above. ANY other plugin using these libraries – of which Simple:Press is just one – can and probably will be adversely effected by this disregard for the WordPress API.

KV kvr28
kvr28
Member

Hey Johnny, your wordpress theme dictates how Simple Press displays on your site, such as font, font size, links etc. Our theme had the same issue where links just displayed as regular text unless you hovered over it. Does your theme have a custom css section? I added this to mine and now the links are underlined, you could pop in this and modify the color code to match your needs. You may need to clear your browser cache to see it take affect.

.spPostContent a:link  {
text-decoration: underline!important;
color:#fff555!important;
}

good luck

JF Johnny FD
Johnny FD
Member

Hey KVR thanks for the advice. 

I’m was lucky enough to have a developer sitting next to me here at the coworking space that has fixed the font and hyperlink issue.

My problem now is still with the Admin Toolkit not opening.

YellowSwordFish and Mr. Papa – If Simple:Press is not compatible with OptimizePress please make a note of it before we spend time and money installing the forums.

If I can’t access my admin toolkit, then Simple:Press’ forums aren’t useable for me in the long run and I should have just installed Phpbb.

What can we do to fix the toolkit from not loading? Is there someone else I can contact about this issue?

YS Yellow Swordfish
Yellow Swordfish
Member

Johnny FD said

YellowSwordFish and Mr. Papa – If Simple:Press is not compatible with OptimizePress please make a note of it before we spend time and money installing the forums.

It is becoming a little tiresome repeating ourselves here but how on earth are we supposed to know that this OptimizePress  (whatever it is because I am not sure) has not been created as a proper and standard WordPress component? Let us get this 100% straight. The WordPress team have recently been discussing how they can find these ‘bad’ themes and plugins and ban them from their repository as they are well aware of the problems that they often cause.

There are thousands of WP themes and plugins. It is laughable to think for one minute that we could test them all.

On the page where you downloaded Simple:Press there is a link to the ‘Requirements’ (https://simple-press.com/documentation/codex/installation/installation-information/system-requirements/). The text encourages you to read it. On that page is a note regarding the non-standard and destructive use of jQuery libraries.

What can we do to fix the toolkit from not loading? Is there someone else I can contact about this issue?

Yes – as we have also already told you. Contact the authors of this OptimizePress. They should actually be able to fix this issue in minutes. Have you even talked to them about it?

OK – I have now hunted them out and see how much you paid them. I think it is even worse that here you have a paid-for premium solution that is incorrectly coded. Still – they do promise support so I would encourage you to use it. It is what it is for.

We don’t mind being  criticised if we get something wrong. If someone finds a problem we try and fix it quickly and help them resolve issues. I am quite often answering questions here at 7 in the morning (like this one) and at 11 that same night. But your repeated and inaccurate suggestion that the fault lies, in this case, at our door has now gone far enough. I believe we have answered this topic in full and at length and it now needs closing unless there is anything new to day about it.