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Complaint About Support Forum Accessibility
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Nana Tamakloe
Member
sp_UserOfflineSmall Offline
Feb 13, 2017 - 6:05 pm

I understand you have to make money for your time and allocate resources to your staff to assist your clients, but I don't see why clients of yours have to pay to see already answered questions. Surely it doesnt take anything out of your team to make it visible.

My membership expires tomorrow, I had to renew it last month to ask a question, so I paid $10 to come to your forums and before even addressing the issue, I find out that the query about the same problem has already been made. not only has it already been made but in the resolution, your staff admitted that the problem is a bug and a fault of the simple press organization.

Technically meaning that we paid $10 for your mistake. As much as it probably isnt, this could come across as a business strategy to make clients pay, because I had a similar error with my simply press image upload last year, i went through hell trying to resolve is for 5 months going through themes, plugins, and permission only until I tried an older version of the plugin I happened to have on my computer and found out it worked perfectly.

Please, you need to review your support tactics, because having your clients pay to question you about faults that are being made on behalf of simple press all whilst being aware of it and not updating it as soon as is not a great move.

I love your product and dont want to sound rude, but if you continue to hide the forum discussions from certain members, at least ensure all faults on your behalf are resolved as soon as or at least made accessible in the public forums.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Feb 13, 2017 - 9:34 pm

understand your concern...  we constantly review our policies...  appreciate your thoughts...

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Nana Tamakloe
Member
sp_UserOfflineSmall Offline
Feb 13, 2017 - 9:46 pm

Thank you so much. 

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