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CSS not loading properly??

GT GTW
GTW
Member
Member since Apr 2010
33 posts
Jan 11, 2015 · 4:09 pm · Edited

Hi team

My administrator who runs my Forum is having this problem, and now a customer has reported the same thing.

Please see screenshots attached – difficult for me to explain, but it seems the theme or CSS is not loading sometimes. The text just appears.

The admin is on a Mac and reports the problem is on Chrome, Safari and Firefox.

The customer who’s having issues is on a PC using IE.

Strangely, I’m on a Mac and I can’t seem to replicate the problem at all.

I’ve asked them to clear cache etc, but it still happens.Forum2.jpgForum1.jpgForum3.jpgDisfigured-Forum.jpg

Please advise.

Thanks, Graeme

Forum2.jpg Forum1.jpg Forum3.jpg Disfigured-Forum.jpg

3 Answers

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Jan 11, 2015 · 5:39 pm

are you using the combined css or js caches?  if so, perhaps try disabling on forum – options – global settings…

GT GTW
GTW
Member
Member since Apr 2010
33 posts
Jan 11, 2015 · 5:46 pm

Mr Papa said
are you using the combined css or js caches?  if so, perhaps try disabling on forum – options – global settings…

Both of these are off. We’ve never used them:
 
Off: Enable combining and caching of forum CSS files
Off: Enable combining and caching of forum script (JS) files
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Jan 11, 2015 · 7:19 pm

as you indicate, that is typical when a server does not load the css file… when it happens, really need to see if the page source has a css stylesheet being loaded in the page head tags… and then check the server access logs and see if its blocked, rejected, denied or has an error…

wha theme is the?  worth trying a css only theme vice a theme with php (ie default)…  just to see if related… though its normally a server issue if going to be a problem, not client side…