Support Forum

Custom icons are not visible in all browsers

AS Anne Schmidt
Anne Schmidt
Member
Member since Oct 2015
12 posts
Nov 7, 2015 · 6:06 pm · Edited

How do I get my custom icons to show on all browsers. My colleague is unable to see to of the forum icons on her mac using Safari, but I can see everything on my mac in Chrome. Just want to make sure all of our site visitors can see the icons (mobile devices, all browsers, etc). Do I need to make them tiff files? 

8 Answers

New Answer
IK Ike
Ike
Member
Member since Mar 2014
2,086 posts
Nov 7, 2015 · 6:13 pm

Hey Anne,

If you are able to see all your custom icons correctly then everybody else should be able to as well. You definitely shouldn’t have to do anything like use a specific format.. Can they view them if they use a different browser?

First thing to try would be clearing Safari’s browser cache.

AS Anne Schmidt
Anne Schmidt
Member
Member since Oct 2015
12 posts
Nov 9, 2015 · 9:04 am

Thanks…I will have her clear her cache as that definitely could be the issue. Thanks!

AS Anne Schmidt
Anne Schmidt
Member
Member since Oct 2015
12 posts
Nov 13, 2015 · 1:22 pm

Two icons are still not showing up on her computer, and she has clear her cache several times. Still not working…

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Nov 13, 2015 · 3:45 pm

Sorry to be blunt but as was said above –  if they show up on one system then they are working. Some browsers hang on to cached items a lot longer than others and do not release everything when the cache is cleared. Safari  to be honest – is a junk browser.

If one user sees them – they work. there is no doubt.

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Nov 13, 2015 · 3:46 pm

What icons?  Unless it’s a feature that they don’t have permission  for, icons are enough per user based..

AS Anne Schmidt
Anne Schmidt
Member
Member since Oct 2015
12 posts
Nov 16, 2015 · 10:09 am

Figured out that I didn’t have our custom icons set for all of the available options. I only set a custom icon for “Custom forum icon,” I never went in and added custom icons for everything else in the list: 

Custom forum icon when new posts:
Custom forum icon when locked:
Custom topic icon: 
Custom topic icon when new posts:
Custom topic icon when locked:
Custom topic icon when pinned:
 
So we solved our problem. Thanks.