Support Forum

Delete Moderator

JW Jenn Walker
Jenn Walker
Member

I have been trying to delete a moderator from my forum.  I looked at other posts on the SP forum but no matter what I do I can’t seem to delete this moderator.  

I go into Manage User Groups, click Move/Delete under Moderators.  I select Moderators from the User Group dropdown.  I select the name “Danna Hopkins”, move it to the selected members window and click delete/move members.  Her name goes away.  But when I refresh the screen she is still listed under Moderators.  She is also still listed as a moderator on the front end of the forum. 

I am so frustrated, can you tell me what I am doing wrong?

5 Answers

New Answer

IK Ike
Ike
Member

Hey Jenn,

The only thing I can think of is from the way you’ve described the process, ‘I selected Moderators from the User Group dropdown’, should actually be the destination – i.e as you are already editing members in the ‘moderators’ group you should use this dropdown to select the group you want to move them to. 

JW Jenn Walker
Jenn Walker
Member

Thank you!  That makes sense.  I knew I was doing something wrong.  

YS Yellow Swordfish
Yellow Swordfish
Member

How long ago did you make the change? Those stats at the bottom are cached and only update – by default – once an hour.