Support Forum

Difficulty with Subscription plug in

SB Silvia Di Blasio
Silvia Di Blasio
Member
Member since May 2016
11 posts
Aug 17, 2016 · 1:31 pm · Edited

Hello!

I installed the subscription plug in on our simple:press forum so members could receive email notifications from the forum when someone posts in reply to their topic.

We can view the subscription plugin on the wordpress dashboard and choose the settings. However, whenever the subscription plug in turned on, our forum on the site goes blank. There are no forum heading available or any posts. When we turn the subscription plug in off, the forum returns. Can you help us understand what is happening and how to fix this?

Our members have specifically requested having email notifications from the forum and we purchased the plug in at your recommendation. Thank you.

Capra Course Admin

admin@capracourse.net

5 Answers

New Answer
YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Aug 17, 2016 · 3:14 pm

Most often when the screen goes completely blank then there has been what is called a PHP ‘fatal error’.

Can you take a look in the forum admin > Toolbox > Error Log – and see if there are any errors (shaded pink) recorded. If so can you copy and paste them here please.

SB Silvia Di Blasio
Silvia Di Blasio
Member
Member since May 2016
11 posts
Aug 17, 2016 · 4:29 pm

Thank you for your reply. There are no Error Logs in pink only in blue.

I have copied them below for you to see. Do you have any other suggestions?

Thank you,

Capra Course Admin

 

August 17, 2016 1:23 am | spaErrNotice | 1 | php

file: /simple-press/admin/panel-admins/forms/spa-admins-your-options-form.php
line: 43
function: spa_admins_your_options_form
Notice | Undefined index: bypasslogout
August 17, 2016 1:23 am | spaErrNotice | 1 | php

file: /simple-press/admin/panel-profiles/forms/spa-profiles-avatars-form.php
line: 148
function: spa_profiles_avatars_form
Notice | Undefined index: sfavatarreplace
August 17, 2016 1:23 am | spaErrNotice | 1 | php

file: /simple-press/admin/panel-profiles/forms/spa-profiles-avatars-form.php
line: 41
function: spa_profiles_avatars_form
Notice | Undefined index: sfavatarreplace
August 17, 2016 1:05 am | spaErrNotice | 1 | php

file: /simple-press/admin/panel-components/support/spa-components-prepare.php
line: 98
function: spa_get_messages_data
Notice | Undefined index: sfsneakredirect
August 17, 2016 1:54 am | spaErrNotice | 4 | php

file: /simple-press/admin/panel-options/support/spa-options-prepare.php
line: 30
function: spa_get_global_data
Notice | Undefined index: blockroles
August 17, 2016 1:01 am | spaErrNotice | 1 | php

file: /simple-press/admin/panel-options/support/spa-options-save.php
line: 37
function: spa_save_global_data
Notice | Undefined index: blockredirect
August 16, 2016 4:07 am | spaErrNotice | 16 | php

file: /simple-press/sp-startup/site/sp-site-support-functions.php
line: 221
function: sp_feed
Notice | Trying to get property of non-object
August 16, 2016 4:07 am | spaErrNotice | 16 | php

file: /simple-press/sp-control.php
line: 101
function: sp_is_forum_page
Notice | Trying to get property of non-object
August 17, 2016 12:25 am | spaErrNotice | 2 | php

file: /simple-press/sp-startup/site/credentials/sp-credentials.php
line: 46
function: sp_logout_redirect
Notice | Undefined index: bypasslogout
August 9, 2016 6:20 pm | spaErrNotice | 1 | php

file: /simple-press/admin/panel-themes/forms/spa-themes-list-form.php
line: 86
function: spa_themes_list_form
Notice | Undefined index: parent
August 16, 2016 11:50 pm | spaErrNotice | 32767 | php

file: /simple-press/sp-api/sp-api-auths.php
line: 29
function: sp_get_auth
Notice | Undefined index: use_pm
June 23, 2016 3:46 am | spaErrNotice | 2 | php

file: /simple-press/forum/content/sp-common-view-functions.php
line: 3230
function: sp_ForumStats
Notice | Trying to get property of non-object
June 23, 2016 3:46 am | spaErrNotice | 2 | php

file: /simple-press/forum/content/sp-common-view-functions.php
line: 3229
function: sp_ForumStats
Notice | Trying to get property of non-object
June 23, 2016 3:46 am | spaErrNotice | 2 | php

file: /simple-press/forum/content/sp-common-view-functions.php
line: 3228
function: sp_ForumStats
Notice | Trying to get property of non-object
June 23, 2016 3:46 am | spaErrNotice | 2 | php

file: /simple-press/forum/content/sp-common-view-functions.php
line: 3227
function: sp_ForumStats
Notice | Trying to get property of non-object
YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Aug 17, 2016 · 5:50 pm

do you know where and how to look at the server php error log. it will almost certainly be in there…

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Aug 18, 2016 · 4:02 am

The easiest way would be through your server control panel. Usually there is a php section with an icon to view the error log.

Let us just step back a moment though. One question I should have asked you is if all of your Simple:Press components are fully up to date. Both core (5.7) and the Subscriptions plugin (1.5). If they are not then you might just be seeing a compatibility issue.