Support Forum

Email settings for subscriptions

DH Dietmar Herian
Dietmar Herian
Member
Member since Jul 2012
84 posts
Aug 22, 2012 · 4:11 pm · Edited

Maybe, this one is a very basic one – but I seem to have a problem with it.

Having the subscriptions plugin installed and configured, none of my users is getting any email notification when posts arrive in subscribed topics – they are listed under the subscriptions button – this works fine. So, the issue seems to be email settings.

In the email options there are three input fields:

  • name of sender : I assume this to be just a name to appear somewhere in the email (in your case Simple:Press Support )
  • email author: is this the user of the email account? or is it just the part before @ of the used email address (in your case support)
  • email domain: I assume this to be the part after the @ of the used email address (in your case simple-press.com)

So, the used email address to send out the notification to users would appear as Simple:Press Support [support@simple-press.com] – right?

Now, I am a bit confused about the email account used: where do I configure the user and password for it?

Does SP use wp_mail to send out emails?

In this case, I have the WP Mail SMTP Plugin running to redirect all email traffic to my SMTP account and this is already working perfectly.

But obviously, SP does not send out anything.

Can I check somewhere what happens in case of subscription notifications should be send out ?

Can I test email sending from within SP forum?

3 Answers

New Answer
YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Aug 23, 2012 · 6:18 am

We have no ‘test’ facility as such to answer that one first.

Yes – SP uses the standard wp_mail process for all emails associated with SP. By default WP will send all emails as coming from ‘wordpress@…’. The three fields in the email setup of SP are filters that WP provides to override this (email ‘from’ name) and to allow for a different domain if required.

It sounds like you are familiar with the way that wp_mail works. You do need, of course, to use a valid email account so you will need to make sure that your smtp plugin is picking them up and forwarding them correctly.

DH Dietmar Herian
Dietmar Herian
Member
Member since Jul 2012
84 posts
Aug 23, 2012 · 8:22 am

Thanks Yellow Swordfish,

I figured it out by printing some variables within the relevant API module  – in fact, it was a permission issue  of the email account.

Fixed it and works fine now.

Nevertheless, I could image that  a tiny function for sending a test email (similar to WP Mail SMTP without all this protocol stuff) would be much appreciated by admins while getting it up and running.

Thanks for your quick and competent support – as always.

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Aug 23, 2012 · 8:30 am

We can certainly consider it. It’s never come up before!
Glad you have it sorted.