okay, lets start over then. Please explain your problem in Simple Press terms. I am not sure how we are supposed to provide help if we do not understand the problem.
I have tried using common WordPress, WishList, and Simple Press terms to explain my attempt at understanding your issue. If you cannot confirm, deny or correct that lack of understanding, I am not sure how I can ‘fix’ what is not known. Our membership policy says nothing about going into your site and doing your work for you. If we understand the issue, absolutely we can do that in certain cases.
I do recall now the issue about logging in and can check on that and see if any more light is shed on your local issue. But it would have been nice to know thats what the credentials were for since we were talking about memberships most recently in this thread.