Thanks!
I was logged in as WP admin user. I logged out and in again, with the same results. Since you didn’t think these problems were likely linked, I decided to investigate further. I did find and solve the problem. Here’s what I found.
1. This is what I would get when I clicked on “Forum” in the WP dashboard:
2. I had been assuming that the administrator role would have complete forum management capabilities but we all know what happens when we make these assumptions. I checked the capabilities for the “administrator” role and this is what I found. All of the SPF-related capabilities were denied.
3. I granted all those permissions and then clicked on the Forum menu item again and got the expected results:
When I installed the forum software, the installation proceeded successfully and did not report any errors. I don’t know if I accidentally omitted any steps that caused the above but it works now. I’m just posting this info in case someone else runs into this problem.
I created a platinum membership for another organization a month or so ago and installed simple forums successfully. I found a bit of a learning curve in the installation but once I understood how it worked, it was fine and easy enough. I like it and will continue to recommend it.
Thanks again for the quick replies and the very helpful answers! 🙂