Support Forum

Forum suddenly hanging and hanging /wp-admin/ too

CA Capitano
Capitano
Member

http://www.cottagesmallholder.com

My SP forum simply stopped working suddenly. Initially it reported out of memory error so I had server support up the PHP allocation to 1024M. Now it hangs for a minute and the browser returns error 324 eventually. It also hangs the wp-admin dashboard when the SP plugin is activated but not individual programs:

For example, /wp-admin/ hangs but others work OK, like:

/wp-admin/widgets.php

/wp-admin/admin.php?page=simple-press/admin/panel-forums/spa-forums.php

 

Things I have tried include

Repair DB

Delete the plugin, download current ver and re-install

Delete all other plugins

It’s a VPS running CentOS. My error-log file shows nothing related.

The only thing that changed in the environment as far as I know was a security patch update a week ago that required a reboot.

18 Answers

New Answer

MP Mr Papa
Mr Papa
Member

suddenly?  well something must have changed…  no wp core, plugin or theme updates?   migth want to check what changes your host made…

is this chrome browser? seems lots of google topics on it…

CA Capitano
Capitano
Member

Of course I update plugins as soon as my WP dashboard advises of an update. But with all plugins physically deleted from /wp-content/plugins/ it still hangs. 

But I have not updated a theme. However, I will reinstall the current default SP theme that I use, as a precaution.

It’s not browser related. Users use a variety of browsers.

FS Franck Scipion
Franck Scipion
Member

I am a newbie, but try this one: Disable all cache !!!!

I have just disabled object cache on my host and performances have suddenly started to get better. It seems to me that SP is allergic to cache systems…

MP Mr Papa
Mr Papa
Member

allergic?  it wont be a simple press thing… it would be a wp thing…  if you were running an object cache, you would need to optimize the rules for wp (depends on which object cache you use)…

a caching plugin for wp is a whole other story…  they simply try to cache the wp page which is wrong since its dynamic in nature…  so if you have wp super cache or w3 total cache, you can use them, just have to tell them not to cache the wp page the forum is on…  not doing so wont slow things down, just give wrong information…

@capitano let us know what you find…

CA Capitano
Capitano
Member

Well, first things first I guess. Regarding the security patch on Wed that occurred a few hours before the forum issue arose:

“Nothing was changed on your VPS. Changes were made to the main server node.”

I will now test things like the SP theme and SP plugins – strip it down and see if it works.

I am not a Linux/PHP coder so my debugging ability is limited.

YS Yellow Swordfish
Yellow Swordfish
Member

I am seeing a syntax error when you try to run the forum page but it is in something to do with ‘slides’? Does that mean anything to you? Not sure if it has any relevance however – it is the only thing showing up in the script console.

CA Capitano
Capitano
Member

Thanks – no, does not ring a bell.

Now I am at the end of things I am competent to try. Happy to pay for an investigation. I can PM credentials for SSH, FTP etc. as required. Is this something I should request in the Paid Work section of the forum?

MP Mr Papa
Mr Papa
Member

lets try a couple more things first…

I see you are running wp super cache…  are you caching the forum page?  can you try clearing your cache and perhaps even disabling wp super cache (making sure the advanced-cache.php file in wp-content is removed too)…

lol, is your wp theme really called simple press?  since you theme may have been updated, can you try a quick temp change to the default wp theme?  thinks it flexslider plugin is causing the js error Andy alluded too though doubt it would bring down the forum…

what is odd is that I dont see a single http request coming from the site when you try to load the page… so basically, no wp code is loading yet… and no wp code means no sp code…  something going south real early…

CA Capitano
Capitano
Member

lol Mr P – yes, The WP theme is called SimplePress, by Elegant Themes – not to be confused with any forum elements.

I will test your ideas tomorrow early.  I had deleted Super Cache (no, it does not cache /forum/ ) but I was not aware of advanced-cache.php

Thanks

CA Capitano
Capitano
Member

No joy. This is what I did:

From wp-admin dashboard:
1 – Deactivated WP Super Cache
2 – Deleted it, incl 2 php files in wp-content
advanced-cache.php
wp-cache-config.php

ismyblogworking shows super cache no longer active

tested forum – no change
=================================
Activated 2014 theme

tested forum – no change

re-activated the site’s own theme
============================

I have not re-installed Super Cache.

YS Yellow Swordfish
Yellow Swordfish
Member

I think perhaps the only way we are going to be able to offer any assistance here is if you can let us have access to your admin for a short while so we can investigate and try and diagnose. This would need to be a full SP Admin account. If this is acceptable to you…

Please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

YS Yellow Swordfish
Yellow Swordfish
Member

I am also still curious about these ‘slides’ that are causing an error.

If you inspect the HTML for your home page there are references to a ‘slider’ with pictures. Yet I see none of these showing up on the page, presumably because of the script error.  This will need to be sorted out as it is stopping jQuery from being used elsewhere on the page which will have a negative effect in SP and possibly other things as well.

So somewhere – I would suggest – you have some sort of image slider that is set up but is failing and causing errors. This might be a product of your theme or perhaps another WP plugin. It needs fixing or turning off.

YS Yellow Swordfish
Yellow Swordfish
Member

You had a corrupted database. One of the key SP tables had crashed. I did repair this. Your datasbase is badly in need of optimisation which you can do via phpMyAdmin from your cPanel. Display the list of tables, check them all and then from the drop down at the bottom select Optmise.

These things really should be done regularly – once a week is not out of order. Or install a WP plugin that will take care of it for you like WP DB Manager.