No known issues. Never have been if I recall correctly.
The only thing they rely on is your email address so can I assume that that is correctly set in the WP profile? Probably is if you are seeing them elsewhere.

If you are using our gravatar cache plugin then do make sure the necessary folder exists (check in form admin > Integration > Storage locations).

And what is your avatar priority list set to?

Heya,

I took a look at the perms, found that somehow Gravatar Cache hadn’t been given the right perms! Now that it has them, working great!

Thanks for your help, as always!

it doesn’t seem to happen often but every now and then we come across a server set to not allow us to set the permissions properly. I take it you are with godaddy? As I think we have encountered the odd issue with them in the past.

In a few weeks we will also be releasing an update to the gravatar cache plugin that gives an extra performance boost. I am quite pleased with that…

Hi there,

I’m also having an issue with Gravatars not showing.  This includes moderators and not just members.  They used to show but have stopped after a recent update.

Could you point me to where in the permissions I can check to see if gravatars can appear?

Thank you!

Well the permissions in question relates to the folder on the server that stores gravatars if our Gravatar Cache plugin is installed. If they worked for you before then it is doubtful the permissions would have changed.

So let’s check off the other items first. What are your avatar priorities set to? have they been corrupted or accidentally changed?

Hi Yellow Swordfish,

Thanks for responding.  Our avatar priorities are set to:

1) Gravatars
2) Uploaded Avatars
3) SP Default Avatars
4) WP Avatars

We’re not 100% sure when this first became an issue, but we do believe it was as recently as the update to 5.7.1 (we’ve been using SP for about 5 years at this point).

Also, we just purchased and installed the Gravatar-Cache plugin, thinking it was necessary.  While this doesn’t solve the issue, we do realize it’s recommended.

Any additional help you can give will be greatly appreciated.  Please let us know if there’s anything else you need to know from us.

Thanks again!

A couple more questions:

Do the gravatars get shown if the gravatar cache plugin is deactivated?
What web server software is being used on your server?

Thanks for getting back to us.

I just confirmed with my boss that no, he never bought nor installed the cache plugin, so the answer is no, they do not work with the plugin deactivated, or not present.  They did previously though.

Also, our server is an Apache server.

Any additional help is greatly appreciated.

No, gravatar cache plugin is not needed, but will improve performance on your site…

stepping back, what do you mean by gravatars dont show??? do you mean that the next avatar priority is shown (uploaded)??  or no avatar?

if no avatar, can you give us a link to an example?

Hi Mr. Papa,

We are just getting the SP Default Avatars, which is third in our priority list (we don’t  suspect that people are uploading their own because we instruct them on setting up a Gravatar).

While I can’t give you a link to see for yourself, since this is a paid access,  password members area on our site, I’ll try to link to a screenshot below.

If there’s a way I can email you a temp user profile to login with, I’m happy to do so, just give me a private way to send them and I will.

Hopefully you can see the screenshot here:

Hi,

Also, I just noticed in my screenshot, you can see in the top right corner that WordPress is bringing in the Gravatars.  It just seems to be simple press that is having issues with them.

Thanks again!

Please send credentials to both myself and to ‘Mr Papa‘ using a Private Message. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.