Support Forum

How Can I Set Up A New Topic Added to Forum Notification Via Email for All Members

JD jdevore
jdevore
Member

I would really like to notify the users of our forum via email when new topics are added to our forum. I have figured out how to send admins notifications. Can’t get members to work. Please help!!!

8 Answers

New Answer

MP Mr Papa
Mr Papa
Member

As I said in reply to your email, yes this is available via the SP Subscriptions plugin.

JD jdevore
jdevore
Member

I have the plugin installed. It’s not working. Notifications are not being sent to all members when a new topic is posted. And yes I’ve configured the settings properly and allowed members to subscribe.

Jared Devore Marketing Communications Manager CPS Insurance Services 949.225.7103 jdevore@cpsinsurance.com CPSinsurance.com

On Oct 3, 2012, at 7:37 PM, “Simple:Press Support” <support@simple-press.com> wrote:

MP Mr Papa
Mr Papa
Member

You said allowed… Have they actually subscribed to any topics or forums? They have to opt in and subscribe… They don’t receive notifications until they subscribe – hence the name subscriptions…

JO 0161-Jon
0161-Jon
Member

hello,

 

I have the subscriptions plugin enabled and have ticked to allow users to subscribe to forums as well as topics.

As a user I can’t see where the subscribe button is though?

JD jdevore
jdevore
Member

Yea they have. Well at least the individuals I am testing notifications with have.

I even made one o them an admin sand he still isn’t receiving notifications when a new topic is added to the forum.

He did receive the weekly digest though.

Nothing in spam folder either.

MP Mr Papa
Mr Papa
Member

-161-Jon, have you give your users permission to subscribe to topics?  check your permissions…

jdevore, have answered you in your other topic on subscriptions… one topic per issue please…

JO 0161-Jon
0161-Jon
Member

Mr Papa,

 

NO! I hadn’t given permissions, didn’t realise I needed to, thanks for sorting me out :)