Support Forum

Image Enlargement No Longer Working

JI jim
jim
Member
Member since Feb 2008
650 posts
Feb 6, 2020 · 6:43 pm · Edited

I’ve discovered that our Image Enlargement oprions are no longer doing their job. Specifically, the Image Width settings are no longer being applied. I have no idea how long this has been going on, and suspect it may have something to do with our caching plugin. I have, however, cleared all caches, turned off caching, reset SP CSS & JS script caches, and tried various combinations of settings each time. So, I need help troubleshooting this further.

What specific SP scripts and/or CSS control the image enlargement and thumbnail creation?

What other steps can I take to determine what is causing the thumbnails not to be generated?

I have ruled out any Nextgen plugin conflict, and cannot disable our caching and asset optimization plugin, though I have already rebuilt and reset those caches various times after changing SP settings. Using the FF ispector, it appears no other classes are being assigned to the images (other than: class=”sfimageleft spUserImage”).

Here is an example topic displaying the large images inserted by a member in her post.

Thanks in advance for any help!

4 Answers

New Answer
SP Simple Press
Simple Press
Admin
Member since Jul 2018
395 posts
Feb 7, 2020 · 10:25 am

Hi:

I believe that the images are being resized on the back-end instead of using css.  It is possible that the resize is failing for some reason.  

Can you try clearing the WP error log, uploading a large image and then checking to see if there are any errors in there?

Thanks.

JI jim
jim
Member
Member since Feb 2008
650 posts
Feb 7, 2020 · 5:17 pm

Will do, thanks.

To clarify, these photos are being added by image URL, not using the SP Uploader.

Would that make a difference?

SP Simple Press
Simple Press
Admin
Member since Jul 2018
395 posts
Feb 8, 2020 · 12:33 pm

Ah, ok.  That’s a different story.

What are your options under FORUM->OPTIONS->CONTENT SETTINGS->Image Enlargement?   There are three check-boxes there along with the thumbnail width.

Maybe just click SAVE on that screen to resave the options and see if that helps.

Thanks.

JI jim
jim
Member
Member since Feb 2008
650 posts
Feb 8, 2020 · 6:41 pm

Simple Press said
What are your options under Image Enlargement?
Maybe just click SAVE on that screen to resave the options…

I had tried every possible combination, saved and re-saved numerous times.

The issue was at the server level. The selected PHP version had somehow been edited, or updated, and allow_url_fopen and allow_url_include were disabled – which makes a big difference when various resources are being loaded via CDN.

SP Image enlargement is once again working as expected.

Thanks for the input!