Support Forum

Images not working

SP Stefano Prete
Stefano Prete
Member

Hi guys.

A few days ago my forum started having a problem with the images that have been uploaded. When clicked, the images open but get stuck, no way to close them. They are also very blurry as you can see in the pic I attached.

I don’t know exactly when it started, but I think since the last upgrade. Before, it was working perfectly.

I thought it could be a conflict, so I switched off every single plugin. Nothing changed.

Is there a way to fix the problem?

Thank you!

08-18-2013-8-32-53-AM.jpg

12 Answers

New Answer

SP Stefano Prete
Stefano Prete
Member

I just noticed it’s the same here!

I tried with both Firefox and Chrome, same result.

SP Stefano Prete
Stefano Prete
Member

Sorry, my mistake.

Here it’s working fine with FF and Chrome.

MP Mr Papa
Mr Papa
Member

yes its working… as we have mentioned multiple times, wp made huge changes in jquery ui with 5.3 so some css needs to get updated in your sp theme..

if you are running a stock sp theme, just make sure its the latest..

if you have your own sp theme, see:  http://codex.simple-press.com/codex/installation/changes/theme-and-templates-5-3-0/

for the changes you need – namely the popup dialog css updates…

we try very hard to never lose compatibility in upgrades, but this was a wp change that we could not get around…  we will always post the css changes we make to the default themes, but 99% of the time you will only need if you want new functionality if it was added (ie new template functions)..

SP Stefano Prete
Stefano Prete
Member

Yep Steve, you were right as usual!

I updated the template and now it’s working perfectly.

Thank you! wink

GH Glenn Hodges
Glenn Hodges
Member

I have checked my custom css file as I am getting the above problem with images and it already has all the changes mentioned above with regard to the popups. I only started my forum a few weeks ago so I assume it must have had the latest css from the start. However still getting the background overlay displaying over the top of the image. Appears the image has been pushed BEHIND the background and hence you cant select the close button.

 

Is there anything else I can check?

GH Glenn Hodges
Glenn Hodges
Member

I just checked and I am running my custom theme off one I downloaded on 13/08/2013 which says its version 1.2.3. I also tried changing to using a stock default theme from version 1.2.3 and still getting the same problem.

Any help really appreciated. Worst case scenario i will look at turning off the background if I can.

MP Mr Papa
Mr Papa
Member

looks like you have a plugin messing with jquery ui…  perhaps its not updated for the latest jquery ui and wp changes…

http://thelablimited.co.nz/wp-content/plugins/font/css/start/jquery-ui-1.8.14.custom.css?ver=3.6

it seems to be the crux of the problem….  its using a quite old version…

the version wp just changed to is 1.10.2…  so its probably not up to date….

 

GH Glenn Hodges
Glenn Hodges
Member

How the hell did you find that?

Just removed a couple of WP-addins (one was called “fonts”) that I wasnt using and rechecked the site and my problem is now gone!!!! Excellent. Thanks heaps for identifying this even though it wasnt a Simple Press issue. It also fixed up the “x” box to close the pictures which was coming up double. Just shows you have to be careful what plugins you activate.

Again, thanks a million.

YS Yellow Swordfish
Yellow Swordfish
Member

You’re welcome.

As a general rule it is always worthwhile to totally remove old and unused or unwanted plugins.