Support Forum

Installed this half a decade ago and am back with some questions!

KI kilerb
kilerb
Member

Hi! I literally installed this 5 years ago.  I decided to get it going and after getting it back on the site, www.socalstandup.com, and I’ve come up with a few questions.

  • The members info below the forums…  I noticed at the bottom it says “Members: 1111” but the site has over 1600 members now.  Are they not all part of the forum for some reason?  Also, it says “Newest Members” and those people aren’t new on my wordpress site.  They don’t have to register for the site and then the forum, right?  So shouldn’t it show members that have joined lately?  Or is that the database remembering from when it was first installed?  If so, how do I update it so it sees all the members?  
  • Is the forum set up right?  Should I have something called “socal forums” like I do now and all those sub-forums below it?  Or should all these forums be one step up higher on the tree?  I set this up years ago and not sure I did it right.
  • Is the “Group RSS” button removable?  Do people normally utilize it?  
  • I guess basically besides the few I asked, would you suggest anything?  Or does it look pretty ready to go?  I haven’t announced it to the subscribers yet.  I put it on the front page of the site to try to get more interactions on there and I would love to know if I’m totally missing something here.  Much appreciated!!!

Thanks!
Brian

21 Answers

New Answer

IK Ike
Ike
Member

Hey kilerb,

As to the membership question, Simple Press doesn’t have a unique user base – All SP users are just WP users so you are right when you say they don’t need to register specially for the forum.. What membership plugin are you using? As long as people who sign up become actual WordPress members and not members to a plugin then they should show up just fine in the forum.

It might be worth just checking your WP user list to see if the members that are missing from the forum are actually part of it.

Lastly, is everything up to date? Have you installed all updates to SP, SP themes, SP plugins, WP and WP plugins?

The way you have the forum set up, ‘SoCal Forums’ is actually a group not a forum, so the forums you see inside the group are just forums, not sub forums. Only forums can have sub forums if that makes sense? In short, yes it looks like you’ve got it set up just fine 😉

Yes you can remove the RSS buttons.. First off, you would need to create a Child Theme, then once done you would need to add the templates you want to modify, in this case spGroupView.php (although the RSS button also appears on forum view – spForumView.php and topic view – spTopicView.php) and comment out the function ‘sp_GroupHeaderRSSButton’.

Well it looks just fine to me! But we really should at least sort out the member count issue..

Hope that helps!

KI kilerb
kilerb
Member

Wow, you’re quick!  Much appreciated.  I have updated SP, but I don’t think I’ve updated the SP themes/plugins.  Where is that done?  I’m not even sure I have any themes or plugins installed for SP.  Should I?  Hahaha

Also, just ran into another hiccup…  It seems to let me add a new topic to every forum that’s there except for the one called “Open Mics…”  When I go there it says the forum doesn’t exist.  But it seems like it does since I see it.  So that was confusing.  I think the permissions are set the same on that as the others.  Any idea on that?  Thanks again!

IK Ike
Ike
Member

So what version of SP are you running now?

You should get update messages for the plugins and themes, but it might be worth checking in the forum admin anyway. See Forum > Plugins, and Forum > Themes. You will at least have one forum theme installed.

How about the user / membership plugin question?

KI kilerb
kilerb
Member

Looks like it’s version 5.5.10

No plugins installed it says.  (Do I need a plugin to make it email people when there’s a reply to their threads?  Like when you made this reply I got an email…  Is that built in?)

Current theme is “Default” – 1.2.16.   Overay sky-red

Regarding the user/membership, I do have “Register Plus Redux” installed.  But that does make them standard members of wordpress if I’m not mistaken.  

Any idea why the open mic forum says it doesn’t exist?  The other 2 seem to be working fine. 

Thanks!

MP Mr Papa
Mr Papa
Member

for users get notifications of posts to topics they have posted in, you will need our Subscriptions add on plugin…

as to open mic, any caching plugins?  or cdn that might be stale?

also, try going to forum – integration – page and permalink and update the forum permalink…

KI kilerb
kilerb
Member

Hey there…  I don’t have any caching plugins.  I don’t think I have a cdn, but I’m not sure what that is.  I just did the update forum permalink and the same thing still happens.  The other 2 forums let me post, but for some reason, the open mic forum says “The requested forum does not exist” when I try.  

MP Mr Papa
Mr Papa
Member

what user groups and permissions have you applied to that forum?

KI kilerb
kilerb
Member

It says Guests read only access…  Members standard access and moderators moderator access.

MP Mr Papa
Mr Papa
Member

no, really meant the individual permissions within each set…

and on forum – toolbox – housekeeping, try resetting the auths cache…

KI kilerb
kilerb
Member

I did the reset auths cache and it still seems like the “open mics” forum does not exist…  

How do I check the individual permissions within each set?  Sorry.  I’ll go in and see if I can figure it out.  If you want my login, let me know.  Afterall, we both live right off the 118, so that sort of makes us 118 brothers and all.  surprised

IK Ike
Ike
Member

You can check the permissions by looking in Forum > Permissions > Manage Permission Sets, although to start are the permissions the same for ‘Open Mics’ as they are for all your other forums?

An easy way to check is to have a look through your profile within the forum. Go to your profile and check out the ‘Permissions’ tab. Click ‘View’ on ‘Open Mics’ and see what you can and can’t do.

KI kilerb
kilerb
Member

Hi…  I looked at the permissions in the forum and they are the same for open mics as the other forum that I can post in.  Everything has a green check except “Can view only own posts and admin/mod posts” and “Can only reply to own topics” on both forums.

Regarding the users issue, Looks like the last couple registered were added “Newest users” area and the number of users went up, and I’m still using the registration redux plugin… So it seems that it just didn’t grab anyone from since the SP plugin was last activated.  Is that possible?  Is there a way to flush the users and let it grab them again or something?  It seems to have about 1100 of the almost 1700 users in the numbers at the bottom.

Thanks

YS Yellow Swordfish
Yellow Swordfish
Member

Lets talk about the new members and members count first while I try and think what your access issue might be about,

Keeping track of the most recent new members and the count of members that have been added to use the forum is a function of SP. So – quite simply – when you deactivated it, it stopped collecting that data and yes – it is stuck back where it was at that time.

You could remove the latest members list by removing the ‘option_value’ of the ‘sfoptions’ table row with the ‘option_name’ of ‘spRecentMembers’ directly in the database. Or – as new members join then old names will fall of the back of the list and things will rectify themselves.

The members count is much more tricky. WordPress is responsible for creating and maintaining user data but SP does have a table (sfmembers) and does create a row for each member. Clearly while SP was not active, this data was not being created hence the lower count. The problem is that there is no built in method for these user records to be created – except for when someone visits a forum page. If SP finds it missing then it will create it on the fly and up the count. The only other way that could be done would be to write up some special code you could use as a one off process.

I will need to think about what questions to ask regarding the access issue. You appear to have done the right things but at the end of the day it will come down to permission settings and options etc. Just have to work out where to look next. @mr-papa may have some new ideas on that later on when he comes along.

KI kilerb
kilerb
Member

Okay…  Would uninstalling it and reinstalling it fix everything?  Will that be time consuming?  I only have 3 forums and zero posts.  Just want to keep that red theme which seems like it’s built in anyway.  Let me know what you suggest!  Thanks…

Actually, I guess I already have uninstalled it and reinstalled it.  Hahah.. Hmmmm