Hey David,

What version of SP were you running before? or roughly how old? Similar issues in the past have been due to permission issues on folders… Specifically on the wp-content folder.

Can you start by checking to see if the installer has created a folder called sp-resources inside wp-content, and if so, what’s inside?

No, the download archive is complete…  we have many thousands of installs on it…

that message seems to indicate at one point you wanted to uninstall simple press but never actually did it… remember, there is an uninstall page for simple press… simply deactivating or removing the plugin files is not uninstalling…

The uninstall page is forum – toolbox – uninstall…  is the uninstall option checked there?  make sure its unchecked and then save the page…

when you got the invalid header, how did you get the plugin there?  via ftp or the plugin uploader page?

Hi,

Thanks for getting back to me.

The previous version of SP was 5.5.0.1 (i think, it was definitely a very recent one). I’ve checked the permissions on the wp-content folder and they seems to be correct (755). 

The installer hasn’t created a folder called sp-resources in the wp-content folder. It has created the simple-press folder in the wp-content/plugins folder and within that there is admin, forum,resources,sp-api, sp-startup, licesnce.txt & sp-control.php.

I did want to uninstall it, to see if reinstalling it resolved my issue with IE8. I went to that option and select both options for uninstall (uninstall and remove locations) before deactivating and deleting the plugin. Now when I go to the admin pane the only option I get is Admins – Your Admin Options and the only option down the left hand navigation is Admins whereas before there was settings/forums/groups/plugins/themes etc…

In regards to the invalid header. It installs fine but that appears when trying to activate it immediately after install. This error occurred both after I installed it directly from the WP admin panel (Add New Plugin) or unzipped the folder and FTP’d it to the plugins folder.

Hoping you can help,

Thanks,
David.

Seeing only admin options in the admin panel would suggest you are looking at the wp-admin page as maybe a WP admin but not SP admin.

It’s odd.

I’ve logged in as another administrative account and see the message – “Please note that while you are a WP admin, you are not currently an SP admin. By default, WP admins are not SP admins. Contact one of the SP Admins listed below to see if they want to grant you SP admin access on the SP manage admins panel – David” so my account is definitely a SP admin (I used the ‘David’ account to install SP).

When I look at the list or Core and Custom capabilities there seems to be nothing that relates to SP at all (using ‘User Role Editor’) to add to the account.

I’ve also tried installing SP with a different WP account to no avail.

This is what I see in the options.

I don’t think what I am about to suggest will be of any help, but it’s worth a go..

Looking at the message the first thing to check is the themes, can you have a look at

simple-press > wp-content > sp-resources > forum-thems

Just see what’s there, I know sometimes when a theme is being used and is removed during use it can play havoc with the admin page..

Also, can you check your PHP error log to see if you are getting anything useful in there? You can delete everything in it, save it, then run the admin page. Look for errors only, not warnings.

At least worth a quick check even if I am on to nothing!

The sp-resources folder isn’t there.

After uploading the SP plugin folder (unzipped) to the /wp-content/plugins/ folder and activating the plugin (I see the message Plugin Activated) I’m then not able to install it.

I think because I can’t install it it’s not creating the sp-resources folder?

I can see the simple-press folder in the /wp-content/plugins/ which has 755 permissions.

Even after performing the uninstall from the Admin panel initially and removing / re-adding the plugin several times whenever the plugin is activated it always has the message ‘Simple:Press is READY TO BE REMOVED. When you deactivate it ALL DATA WILL BE DELETED’ beneath it.

Not sure if this is of note but the URL to the small section of the admin panel I see is /wp-admin/admin.php?page=simple-press/admin/panel-admins/spa-admins.php

OK, so it seems like the plugin has been deleted, not un-installed, and upon adding the files back in to perform a re-install, something seems to be stuck and looking for files that are no longer there..

Well I know that some stuff is included in the zip files in sp-startup that can be added manually, but I don’t think this will help in this instance.

Best thing to do I’m afraid is wait for Mr Papa who will hopefully be able to shed some light on this situation.

I’ll wait – thanks for trying to help, at least we’ve ruled a few things out!

I hope I can get it working again as it was ideal. I only tried to re-install it as it wasn’t rendering correctly in Internet Explorer 8. The forums were showing but the box where you enter the text for the post was greyed out…

first, if the sp-resources directory cannot be created due to permissions or error, you are notified of it in the install window with directions on how to create manually… which you could always do at any time…

but at this point, no real idea what kind of install you have remaining… best bet is to clean it out and start over…

warning…  this will delete all files and data…

deactivate simple press

if in wp-content you have an sp-resources folder now, delete it and anything under it…

in wp-content/plugins/remove the simple-press folder and anything under it…

make a db backup just in case you do something wrong…  in your db, using a db tool such as phpmyadmin, delete any tables associated with simple press…  they will all start with wp_sfxxx where xxx is the rest of the table name…   your wp db prefix may be other than wp_

grab a fresh copy of the simple press plugin from our site, version 5.5.1…  either unzip it and upload to your plugins folder, or use the wp plugin installer…

activate and install…  after install, be sure to make note of any messages…