Support Forum

Issues After Updating Website Theme

SM Susan Mucklow
Susan Mucklow
Member

Hello,

I recently updated the website theme after which time Simple:Press 5.3.4 stopped working normally. Please see the attached image – this is all I see in the Forum area.

When I attempt to update the SP plugins and themes I get this: Access denied – you do not have permission.

I am not running any cache plugin. Are there plugins that do conflict with SP?

Thanks,

MichaelAdmins-‹-Visionwriters-—-WordPress.png

7 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Well yes – there are always potential conflicts between plugins of all sorts. Plugins and themes are a great strength of WordPress but they are also fraught with possible clashes.

But what I am seeing here is that you are not logged into the site as a Simple:Press admin or at least as the WordPress administrator that installed the Simple:Press plugin. Bear in mind that a WP Administrator and an SP Admin are not necessarily the same thing. So do you have the other account to use?

SM Susan Mucklow
Susan Mucklow
Member

I didn’t realize the SP admin was tied to my WP admin account (having been the person who installed SP).  Before installing the new theme I had changed to a different hosting company and changed my WP log in creds.  Can I update an SP table with my current WP log in creds to resolve this?

Thanks

MP Mr Papa
Mr Papa
Member

not sure what you mean by update sp table with current wp log in…  you have to update tables in the database and you cannot do that from the wp admin..

by design wp admins are not sp admins…  many users make regular wp users forum admins…  this way they can admin the sp stuff, but nothing else in wp…

any sp admin can make other users (including wp admins) be sp admins on forum – admins – manage admins…

if you no longer have access to the existing sp admins, we can give you some info for the db to add for a user…

SM Susan Mucklow
Susan Mucklow
Member

“if you no longer have access to the existing sp admins, we can give you some info for the db to add for a user…”

Yes, please provide this for me.

Thank  you!

MP Mr Papa
Mr Papa
Member

so in you db, using phpmyadmin or other db tool, go to the usermeta table…  for the user id you want to change, edit the wp_capabilities (your wp prefix might be other than wp_) meta_key and change the meta_value to:

a:14:{s:13:"administrator";s:1:"1";s:18:"SPF Manage Options";b:1;s:17:"SPF Manage Forums";b:1;s:22:"SPF Manage User Groups";b:1;s:22:"SPF Manage Permissions";b:1;s:21:"SPF Manage Components";b:1;s:16:"SPF Manage Users";b:1;s:17:"SPF Manage Admins";b:1;s:18:"SPF Manage Toolbox";b:1;s:24:"SPF Manage Configuration";s:1:"1";s:19:"SPF Manage Profiles";b:1;s:15:"SPF Manage Tags";b:1;s:17:"SPF Manage Themes";b:1;s:18:"SPF Manage Plugins";b:1;}
SM Susan Mucklow
Susan Mucklow
Member

Thank you Mr. Papa!  That took care of being able to view the Forum admin area.

YS Yellow Swordfish
Yellow Swordfish
Member

Glad you are back up and running.