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Member Profile Not Displaying Correctly
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erin peloquin
Member

Silver Members
sp_UserOfflineSmall Offline
Jun 29, 2017 - 4:13 pm

Hi there,

Members of my forum aren't able to access their profiles. Here is a screenshot:simplepress.jpgImage Enlarger

The screenshot comes from https://digitalphotographyform.....s/profile/

I am using WP 4.8 and the Avada theme. Both are up to date.

My SP is current also.

I've had issues with SP and Avada in the past and have already set ToolTips to false.

What else can I tell you that would help solve this problem? Thanks!

Erin

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FidoSysop
Clearwater Florida
Member

VIP
sp_UserOfflineSmall Offline
Jun 29, 2017 - 4:44 pm

Have you tried going to toolbox > housekeeping > reset profile tabs?

  • Doc ~ An old Fidonet SysOp. Just hanging out in cyberspace keeping up with tech.
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erin peloquin
Member

Silver Members
sp_UserOfflineSmall Offline
Jun 29, 2017 - 5:13 pm

I had not tried that. Just did, however, cleared my cache, and unfortunately, it didn't help.

Forgot to mention that it isn't happening with the admin account. Only members of the Members group.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jun 29, 2017 - 8:07 pm

what cache?  are you using a caching plugin?  if so, need to disable the forum page from it...

or do you mean the combined css and js caches? clearable on forum - toolbox - integration...

has the site always been ssl? seeing a non ssl and cross scripting issues...  has this worked before?  did you update the permalink for the forum on forum - integration - page and permalink after switching to ssl?

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erin peloquin
Member

Silver Members
sp_UserOfflineSmall Offline
Jun 30, 2017 - 7:00 am

I cleared the cache on my browser to make sure that any changes were reflected there.

Yes, this has worked before and the switch to ssl was several years ago. 

Thanks!

Avatar
erin peloquin
Member

Silver Members
sp_UserOfflineSmall Offline
Jun 30, 2017 - 7:50 am

The last error msg in my log is from May 23:

 

file: /home/digi0786/public_html/wp-content/sp-resources/forum-plugins/plupload/sp-plupload-plugin.php
line: 355
function: sp_plupload_do_process_actions
error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use

Also, I have a user reporting this error message: Error 999: unknown error server - check image size - may be exhausting memory

I've asked her for the size of the file she was trying to upload.

Could these issues be related?

Avatar
erin peloquin
Member

Silver Members
sp_UserOfflineSmall Offline
Jun 30, 2017 - 8:16 am

Also, several other errors:

Nonce Security Alert
usergroups-loader: failed nonce check
action usergroups-loader
saveform addmembers
_wpnonce a40bf86940
May 19, 2017 11:08 am | spaErrError | 1 | security

Nonce Security Alert
memberships: failed nonce check

action memberships
targetaction add
_wpnonce 9d12ee0c24
target sfmsgspot
totalNum 0
forum-adminform_membernew ec7099030d
usergroup_id 7
list-filteramid7 jody
startNum 0
batchNum 50
May 5, 2017 10:55 am | spaErrError | 1 | security

Nonce Security Alert
profile: failed nonce check

action profile
tab profile
user 4614
rand 881568978
_wpnonce a252fe35ab
April 28, 2017 7:37 am | spaErrError | 1 | security

Nonce Security Alert
profile: failed nonce check

action profile
tab profile
menu edit-profile
user 3979
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FidoSysop
Clearwater Florida
Member

VIP
sp_UserOfflineSmall Offline
Jun 30, 2017 - 8:48 am

Have you installed or updated your salts in wp-config?

Regenerate a new set here:

https://api.wordpress.org/secr...../1.1/salt/

  • Doc ~ An old Fidonet SysOp. Just hanging out in cyberspace keeping up with tech.
Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jun 30, 2017 - 9:41 am

That's always worth a try.

I do not think there is a relationship between the plupload error and the profile issue although i could be wrong. Especially if it works ok for an admin. On the profile question it sounds more like a conflict with another WP plugin - so have you installed any between it working and failing to work?

n the SQL query error - if this is coming from the SP error log ion the toolbox then we usually also display the SQL statement that is causing the error. Do you have that available so we can take a look at it?

andy-signature.png
YELLOW
SWORDFISH
Avatar
erin peloquin
Member

Silver Members
sp_UserOfflineSmall Offline
Jun 30, 2017 - 9:41 am

I've never done this or heard of it. Not sure what I would do with it. Is there a resource you can recommend for learning about it?

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