Support Forum

Member un able to upload photos

PA PasoFinoLIVE
PasoFinoLIVE
Member

i have a particular user that was able to upload pictures before and now he can no longer upload the pictures i have my settings set to any size picture and he has tried to reduce the picture size to even very small and can not upload them.

13 Answers

New Answer

MP Mr Papa
Mr Papa
Member

no longer???? so what has changed?  wp update? theme or plugin update?

when you say pictures, what do you mean?  profile photos? or uploads in a post?

what happens?

gonna need some more info and perhaps a link…

PA PasoFinoLIVE
PasoFinoLIVE
Member

no, we have not done any updates and i am making reference to uploading a picture in a new post or reply. i tried to have other members try and post and they also are having problems however i can log in as them from my computer and i am able to post and upload photos signed in with their user name and account.

MP Mr Papa
Mr Papa
Member

well, things dont just break… something must be different…

still could use the link to look for obvious conflicts…

PA PasoFinoLIVE
PasoFinoLIVE
Member

http://pasofinolive.com/forum-2/paso-fino-live-main-forum/

YS Yellow Swordfish
Yellow Swordfish
Member

your site is throwing a few minor errors in the scripts but nothing that will stop things working as far as I can see.

But… if you can log in as these users and perform uploads that seems to suggest perhaps something browser specific. So which browser are you using to try this and which browser are they using? Need the type and version as well…

PA PasoFinoLIVE
PasoFinoLIVE
Member

you mention the site is throwing minor Script errors. Why and what may be causing them? and how can i fix those errors?

i will check what browser he is using and i will get back to you guys thanks.

MP Mr Papa
Mr Papa
Member

you can see them by opening the console of your browser…

its the plus one js throwing the error I see…

so what happens when the user tries to upload?  is it browser specific?

 

PA patrick182
patrick182
Member

Hi there,

I have a member who’s getting the following error messages when attempting to upload images. I had the member send me the images so that I can upload them and see if I can replicate this issue on my own, and I couldn’t. On my end, these images uploaded successfully. Any idea why my one member is getting these error messages?

I have already asked the member to try replicating the issue in a different browser. Will let you know what happens there. If you know of a solution to the problem in the mean time, I’d love to hear it.

screenshot.jpg
MP Mr Papa
Mr Papa
Member

the first seems to explain it…  the photo is exceeding the size limits you have established for photos… as admin, you have no limits… see forum – components – photo uploads (general upload settings) and forum – profiles – profile options (photo sizes)…

PA patrick182
patrick182
Member

Mr Papa,

From Forum>Components>Photo Uploads, I’ve increased the file upload limit to 7340032, which is the stated PHP Upload Max Size, and the PHP Post Max Size.

As for Forum>Profile>Profile Options, the only options I see are those three under Personal Photos, and they are all set to zero, which I believe is the default, and denotes a limitless size designation.

I’ve asked my member to re-attempt to upload images. I imagine that my new file upload limit will allow for successful uploads. Would you agree?