Support Forum

@mention popup not displaying

RC Ryan Collins
Ryan Collins
Member

Hey Guys,

Thanks as always for the great support. I am wondering (and hoping LOL) that there is a simple fix for this issue.

I am using the @mention plugin and it is working, however I can’t get the popup feature to work. In other words, someone types in the @name and the popup list of possible users to mention is not appearing.

Have you encountered this issue before? If so is there a simple and quick fix?

Thanks for any insight and take care,

Ryan

4 Answers

New Answer

MP Mr Papa
Mr Papa
Member

think we had one other user and it was a js conflict…  I assume tinymce works just fine for you?

do you have link to site to look for obvious conflicts?

RC Ryan Collins
Ryan Collins
Member

Yes, tinymce seems to be working just fine.

If it is OK I will PM you with logins to the site (membership site) so you can check out the forum.

Thanks as always for the help. The @mention feature is really great for keeping forum conversations going.

Take care,

Ryan

RC Ryan Collins
Ryan Collins
Member

Solved!

I didn’t realize I needed to activate and use Tinymce in order for the @mention popup feature to work.

I just activated it and everything is working fine. Thank you!

MP Mr Papa
Mr Papa
Member

no worries. but, yes. tinymce is required for mentions.