Support Forum

Moderator List is Inaccuarate

SR Sarah Roberts
Sarah Roberts
Member

For some reason, Simple Press is assigning a rank of Moderator to new members automatically although their individual groups and permission sets do not give them moderator access. However, on the forum page, where it lists Moderators, it shows a huge list of people who don’t actually have that role. Is there a way to edit individual user’s ranks?

Global permissions are set to not give any of these members moderator access, and the individual groups and forums also do not give moderator access. I even edited the rank settings to make anyone who posts up to 5,000 simply a Member rank. I’m not sure why it’s doing this. The functionality of the forums seems to be in tact, it’s just the huge list of Moderators at the bottom that is inaccurate.

All of the permission sets and groups are set up accurately as far as I can see. We do have S2 Members plugin installed as well and it is integrated with the Simple Press. I’m not sure how this would affect it, though. At this point, only paid registered members can access the forum, and there are only a couple of different groups within the forum. General forums are available to all members, and specific forums that contain archived material from elsewhere on the site are made available to the highest level of membership only.

Have you had this issue come up before and is there a fix?

The site is http://www.opitonmillionaires.com although as I mentioned the forum is only visible to paid subscribers.

18 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Mixed terminology here. If – as you say – you have a large list of moderators being shown in the stats area at the bottom of the forum then this has nothing to do with ranking. Users are not made ‘moderators’ through the ranking system.

Users are made ‘moderators’ by being assigned into a User Group that has the ‘Is Moderator’ option turned on. And the list of moderators displayed in the Stats area is determined by this condition.

So are you sure this is not the case – that this option is turned on in one of the User Groups by mistake?

By the way – I will remove your other post on the same subject.

SR Sarah Roberts
Sarah Roberts
Member

All of the permission groups have been checked and double checked. I realize that this issue shouldn’t involve rank, however, when looking at the user list, in the rank column many have Moderator listed instead of Member. That’s why I’ve been trying to see if I could somehow edit that rank for members.

SR Sarah Roberts
Sarah Roberts
Member

To further reiterate, in the group editing sections, I don’t have the “Is Moderator” radio button selected for any of the groups.

YS Yellow Swordfish
Yellow Swordfish
Member

The easiest and quickest route would be for you to let me in to your site admin to take a look if that would be possible.

If willing then please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you. Please make this account an SP Admin (Admins > Manage Admins).

If that is nit possible then I will try and work out what questions I need to ask you!

YS Yellow Swordfish
Yellow Swordfish
Member

Not ignoring you. I have looked at the site but no explanation yet.
I have come across this once before I believe. At least it rings a bell. Am trying to find what it was about.
If you can leave the account in place for another day I would appreciate it.

SR Sarah Roberts
Sarah Roberts
Member

Thanks for checking into it. It’s been very puzzling for me as well.

YS Yellow Swordfish
Yellow Swordfish
Member

Actually there is one question I would ask.

I was having a little problem – understandably – trying to discern whether all those users in that list are recent sign-ups or older sign-ups or literally random. Looking at the new members list I could find one or two who appeared in the moderators list but not all which suggests random. Would you agree with that?

The question I would like to ask is – can you replicate the act of creating a new user who ends up in that list? So – for example – does it happen to all users who sign up through the membership plugin? Were those in that list registered in a different way to those that are not? If you bypass the membership plugin and register someone manually through the WP admin UI – do they end up in that list?

SR Sarah Roberts
Sarah Roberts
Member

I actually did just create an account yesterday because I was testing out some other membership levels, and it made my testing account a moderator right away. That’s what made me think it was doing it to new members.

YS Yellow Swordfish
Yellow Swordfish
Member

But was that new user created through the s2member plugin or directly in the WP Add User panel?

And a second question – do you now how to look in your database tables? If so could you take a look at the ‘sfusergroups’ table and tell me exactly what values you have in the column ‘usergroup_is_moderator’? There should never be anything other than a zero or a one.

SR Sarah Roberts
Sarah Roberts
Member

As I mentioned in my first response, I added the user using the membership buttons created just as a new registrant would to test out those options.

I looked at the database tables and all are set to 0 for the “usergroup_is_moderator” with the exception of the Moderator Group which is set to 1. Any other ideas?

It took me a while to respond as my membership expired. I had an email saying I received a PM, but once I finally was able to access my messages again the only messages I saw where my own.

MP Mr Papa
Mr Papa
Member

Sarah, yes I sent you a PM last night and asked a few questions…  are you sure you dont have that pm?  in the right column will be multiple PMs.  only the latest will be open by default… a button in the right will open the additional emails… 

I will rend it…

what we wanted you to look at was in a different table… the sfmembers table… and look at the moderator column…

so the members you created were using s2member then?  the ones I created last night were through the wp admin and they were properly created… leads me to wonder if s2member is not using the wp api? but we have other users using s2member just fine…

please check the pm.

DO Dosenben
Dosenben
Member

I seem to have the same problem – anyway, the members have all registered on this very wordpress site, and until recently were counted as moderators. The only change was the promotion of some sub-forum moderators to general moderators. As far as i can see; they still have full moderator capabilities; but aren’t listed as moderators in the statistics.

the sfmembers table does not count them as moderators. 3 moderators are left which are marked “1”, but the moderators not shown in the statistics have a “0” in that column.

 

I checked the relating tables as far as i could, but so far this has me puzzled. I’d be much obliged if you could take a look!

YS Yellow Swordfish
Yellow Swordfish
Member

Yes I am puzzled as well. We appearto have the odd user with such an issue but so far no explanation or known cause.

So do I understand you correctly when you say you have more moderators located in user groups with moderator status that are (a) marked as moderators in sfmembers and (b) show up in the stats at the bottom?