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Moderators cannot approve posts from admin queue.
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jim
Here and Now

630 Posts
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Feb 29, 2012 - 4:00 pm
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I’ve confirmed that moderators are unable to approve posts from the Admin Queue since updating to v. 5.0 on our dev install, with the following behavior…

If moderator “mark post as read and go to topic”:

– post does not get approved

– and does not go to topic.

If moderator “mark post as read and close”:

– post does not get approved

If moderator “mark marks post as read and quick reply”:

– post does not get approved

– reply does get posted in topic

Please note that the posts appear to get approved, but upon reload of the page, they are still awaiting moderation in the admin bar.

Moderators can approve posts from topic view.

Admins have no problem approving posts from admin bar.

For posts not requiring moderation, if a moderator marks post as read and goes to topic, he is redirected to topic.

Anybody seen this or have a recommended fix?

In previous version there were admin controls for managing moderators’ use of admin queue, but now the admin bar plugin options link redirects to global admin options with only option being showing the postbag in the dashboard or not – which by the way I have turned off but it still shows in my (super admin) dashboard. Am I missing something?

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Mr Papa
Simi Valley, CA

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Feb 29, 2012 - 7:47 pm
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most odd…  no other such reports and we use the admin bar here between two admins and one moderator…   I just tested each of the first three approval things you brought up and all worked fine…

and if an admin or moderator turns off the admin bar, it seems to go away… at least in testing this evening…  unless it is something weird with multisite – which I dont currently have available…

yes, the old options which confused folks and really didnt work as designed or desired, have been removed…

I will have to try to set up a multisite environment time permitting and see if things are different…

I will get Andy to try in the morning too and see if its same for him…

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jim
Here and Now

630 Posts
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Mar 2, 2012 - 4:33 pm
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Mr Papa said

I will have to try to set up a multisite environment…

I’ll save you some time and PM you with moderator credentials and some links to posts awaiting moderation on our dev install. That is, if you don’t mind logging in and giving the admin queue a whirl to troubleshoot the behavior I explained above. I’ll certainly understand if this is beyond the call of duty here.

Thanks in advance for all your help and hard as usual!

 

PS: Not sure if it’s related, or which site is generating the following error since I have these forums and my test site open, but the Firefox error console just reported …

Error: spabupdate is not defined
Source File: https://simple-press.com/wp-content/plugins/simple-press/forum/resources/jscript/sp-forum.js?ver=3.3.1
Line: 1

Edit: Duh, I just noticed the URL for the source of this error. Obviously unrelated to the issue I’m having!

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Mr Papa
Simi Valley, CA

19448 Posts
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Mar 2, 2012 - 8:38 pm
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we will try to take a look this weekend…

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jim
Here and Now

630 Posts
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Mar 7, 2012 - 3:00 pm
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In trying to troubleshoot this issue further, I attempted to remove admin capabilities from one of my user accounts and make him a moderator. While that user no longer appears in the Manage Admins panel, he is still listed as an Admin in the Forum info at the bottom of forum pages. And although he appears in the Moderators usergroup (Is Moderator=Yes) with a rank of Moderator, he has no moderator capabilities… confused

If the user is a WP Admin, will he always be an SPF Admin by default? If so, this still wouldn’t explain the moderator status not being extended.

I have not modified settings for the account info I sent Steve.

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Mr Papa
Simi Valley, CA

19448 Posts
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Mar 7, 2012 - 9:58 pm
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oh crap!  Think we forgot about this one…embarassed

sorry…  have added to our watch list so we dont forget this time…

No, wp admins do not get to be sp admins by default… they have to be added in forum – admins – manage admins…  only exception is multisite super admins…

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jim
Here and Now

630 Posts
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Mar 8, 2012 - 11:14 am
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Mr Papa said
No, wp admins do not get to be sp admins by default… only exception is multisite super admins…

That could explain why the user account I tried to remove from admins and make a moderator remained an administrator.

It does not, however, explain the issues I’m still having with the moderator account for which I sent credentials that cannot approve posts from the admin queue. That user is not a super admin.

Reaching for straws, I have taken the following steps to no avail:

  • PHP MyAdmin: Optimized db tables
  • SPF Housekeeping: Reset the Auths cache
  • SPF Housekeeping: clean up expired WP Transients
  • Activated Default theme (Customized Default theme has very minor css edits and new icons)
  • Deactivated all SPF plugins except Admin Bar

Not sure what other steps I could take to figure out what’s going on… please note that prior to the upgrade we had the following settings in SPF 4.5.1 for the Admin Queue:

  • Use the Admins New Post Queue: ON
  • Include Posts by Moderators in list: ON
  • Force Queue Removal From Admins Bar Only: OFF
  • Allow Moderators to Remove New Posts from Admins Unread queue: OFF

Just wondering if any of these legacy settings may be mucking up the works. These are the current settings on the live site, and with 7 moderators I don’t want to upgrade until this is resolved. I’ve now asked some of our moderators to try and replicate the issue on the test site and will report back.

Thanks again for your time!

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Mr Papa
Simi Valley, CA

19448 Posts
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Mar 8, 2012 - 9:12 pm
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this weekend is looking hard as we are getting ready to relaunch our site on saturday, but do want to look into…  this is not a problem anyone else is having so need to figure out what is unique to your stuff…

as admin, can you go to forum – toolbox – data inspector…  and under control data, check the spThisUser item…

then visit the forum as this moderator and see what is reported…   and see if the moderator flag is true…

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jim
Here and Now

630 Posts
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Mar 8, 2012 - 10:14 pm
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Mr Papa said
as admin, can you go to forum – toolbox – data inspector…  and under control data, check the spThisUser item…

OK. But here’s the rub, only an admin has toolbox capability and “only the person who has set the inspection on will be shown the results”…

So, I made the moderator an admin, then logged in with that account, turned on spThisUser and visted the forum  [moderator] => 1

I presume this means the flag is true. There is also a long [auths] array with many variables that all seem to => 1

 

Interesting twist: When logged in as this moderator who was now an admin, I noticed he Admin Bar was missing so I went to the WP profile and it had been turned off. After turning it back on and visiting the forums, the user was able to use the queue without any issues, but only because this user was made an admin.

After removing Admin status of the user his name still appeared in the list of admins at bottom but no queue appeared. Upon visiting the WP profile there was no Forums admin menu. Logged back in as Admin to discover the user was no longer a moderator. After making him a moderator again, he is no longer listed as an admin and can use the queue as expected!

Ugh, what a can of worms I appear to have opened. In the meantime another existing moderator confirmed failure of the admin queue exactly as I described. I’ll attempt the convoluted workaround to see if it fixes the issue for that user, but I’d hate to have to do this for all our moderators on the live site upon upgrade.

I certainly understand priorities and don’t expect you to spend time chasing down bugs on our install. But I won’t be upgrading our live site until we figure this out, so if it must wait, so be it. Thanks again.

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jim
Here and Now

630 Posts
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Mar 8, 2012 - 11:26 pm
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OK, I just had another moderator confirm the odd behavior and a rather convoluted workaround…

If I make the moderator and admin, remove him from the admin list, and then make him a moderator again, only then will the admin queue will work properly for that moderator. The only issue then is that the moderator must visit heir WP profile to turn the admin bar back on.

If I don’t discover any other unexpected anomalies before you have the chance to consider what might be causing this issue, I may just proceed with the upgrade on our live site and use the workaround I describe. I’m just leery of anything else that like this that might rear it’s ugly head…like how the Members search page only lists the Moderators group when viewed by a moderator, even when clicking all Members. (v.451 search page on live site shows all groups.) Shall I start a new topic?

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