Support Forum

New Install: Members Re-directed to home page; cannot post

SC Steven Chisnell
Steven Chisnell
Member

I must be missing something simple . . . ?

  1. Multisite; forums on a subdomain
  2. Members have been mapped to a UserGroup
  3. UserGroup has been given Standard permission for all forums, first on each forum, then globally. Users are confirmed to be in group.
  4. Each time a user clicks on a topic or wants to post, the site sends them back to the general homepage. The hyperlink on hover reads correctly–they just aren’t connected to it.
  5. I can post as an admin, so the forums are functioning correctly otherwise.

Thanks in advance for ideas.

3 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

First off let us just double-check the forum permalink is correct. Go to the forum admin > integration > page and permalink. Click on the update permalink button in the middle of the form. Then try a page load again.

If that does not change anything – and if you can post then it almost certainly will not – there are a couple of things we have encountered before that can do this.

The first is a redirection plugin – although to be fair it is quite a while since this one came up. But… there used to be a popular plugin named simply, if I recall – ‘permalink redirect’ which needed the forum page to be added as an exception. Do you have anything active like this?

The other possibility is a security plugin. Some of those can be quite intolerant of extended WP permalinks. Anything like that?

One I would like to add – although again if you can load the pages then I am doubtful but worth checking – would be if the host has turned on the ‘mod_security’ server module. It would be worth checking with them and asking, if it is on , if they can turn it off to run some tests. If that proved to be the issue then they can whitelist the forum URL.

[Update] Also check your .htaccess file. I know that an incorrect entry, sometimes put there with the best of intentions, can cause this problem. Afraid I am not able to advise you on the actual content but again – your host support should be able to.

SC Steven Chisnell
Steven Chisnell
Member

Wow, that was exactly it!  The “something simple” was the permalink. Once the site went live/public, I redirected (and thus simplified) the Site 1 domain name. In most of my plugins and applications, both domains function, but in SP I needed to change the permalink.  

Thank you!smile

YS Yellow Swordfish
Yellow Swordfish
Member

This is because unlike the vast majority of plugins, Simple:Press creates new permalink strictures in the WP rewrite array so when there is a base change to needs to be refreshed. It is what the update permalink in the WP admin does as well.

Glad it is fixed.