Support Forum

New member login not working

LB Lloyd Burrell
Lloyd Burrell
Member

Hi

When I create a new user on my forum page here http://www.electricsense.com/forum/ the registration form sends an email with a link this link should direct back to the login page but instead it directs back to http://www.electricsense.com/not_found?

Can you help me troubleshoot please?

44 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I have to say I have no idea where the ‘not-found’ part of that url is coming from – certainly nothing to do with SP and suggestive of some sort of link filtering you may have active.

First question has to be what do you have set for the registration redirect (that SP makes available) in the forum admin – components – login and registration? And is it correct?

MP Mr Papa
Mr Papa
Member

sounds like you went to forum – components where default menu is smileys… its a submenu under forum – components…see screenshot for location of menu to click on…

menu.png
LB Lloyd Burrell
Lloyd Burrell
Member

I’m non the wiser I’m afraid, the screenshot you sent me is the same as the screenshot I sent you, with the smileys? I need to get to the page with the registration redirect?

YS Yellow Swordfish
Yellow Swordfish
Member

Have you actually clicked on the ‘Login and Registration’ menu item? Are you saying that when you do that it just re-displays the smileys panel because I am unclear at the moment?

LB Lloyd Burrell
Lloyd Burrell
Member

Exactly. When I click on ‘login and registration’ I just get the smiley page.

YS Yellow Swordfish
Yellow Swordfish
Member

So is this a recent symptom of working within the forum admin panels? I am assuming here that this has not always been the case and that you have been able to access all the menu items before? And I suppose I ought to ask if it is just this one panel causing problems or is it all panels after the first one in the menu?

As much information as you can give may prove useful…

LB Lloyd Burrell
Lloyd Burrell
Member

I’ve never experienced a problem accessing the forum admin panels before – this is the first time. What to do?

IK Ike
Ike
Member

As Andy said, is this affecting all panels or just this one?

MP Mr Papa
Mr Papa
Member

can you please see what is reported in the browser console when you click on the link… for info on console:  https://simple-press.com/documentation/codex/faq/how-to/how-to-use-your-web-browser-console/

if you wanted to set us up with temp wp admin and sp admin credentials (PMed to yellow swordfish, ike and mr papa), we could take a look as well…

LB Lloyd Burrell
Lloyd Burrell
Member

I’ve sent you my wp admin codes by pm. Please let me know if you can resolve this.

MP Mr Papa
Mr Papa
Member

to all three as requested?  I am just heading to work, so wont be until tonight I can look..  Andy and Ike are likely to be around before me though not for few hours…