Unfortunately, the account you created for us is not an sp admin… it is a wp admin, but those are not the same things and a wp admin is not necessarily an sp admin…
please go to forum – admins – manage admins and make that account have all the sp admin capabilities…
and just to check, you are talking about NEW registered users here, right? and not existing users…
also, you have something called optimze press on there which has its own membership stuff… are you using that too?
Thanks…I just made the account SP Admin.
Correct…the problem happens when NEW users register. You can add a new user yourself to re-create the problem.
Optimize Press is a theme…it has some membership site templates, but doesn’t do any authentication. All membership permissions for the forum are through WLM and SP.
a bit puzzled… see nothing wrong in settings… but as mentioned, wishlist and simple press is quite a common set up – even the wishlist folks use it…
can you check your error log for any info? oddly when I am on the manage usergroups panel, something is keeping the page from completing display (no wp or sp footer stuff).. curious as to what.. hard to imagine related, but curious none the less…
when you create a new user, is the entry in sfmembers created for the user? and if not, have you tried visiting the forum and logging in? does it get created then with right membership?
actually I am missing the footers on my test site too… so must be something in our display code… opening ticket… but wont have anything to do with your issue afraid…
When I visit the forum, everything works correctly. Once the user is manually moved to the correct group, there are no problems.
I can check my logs, but I’m not sure exactly what I’m looking for. Can you point me in the right direction?
any error that might occur on new user registration… clear the error log… register new user… anything in there?
dont worry about the usergroup page… I have resolved that display issue…
So something is interfering with new member registration… when you register, dont do anything afterwards… check the sfmembers table… is there an entry for the new user? sounds like not… which means the standard wp hooks are not getting fired for new member creation… which is quite odd since we know for a fact that wishlist does this…
also, we have special log in place for when a user visits the forum for the first time if the sfmembers entry for them does not exist it will be created… this is happening on your site…
so what is interfering with the registration? unsure… might be worth a quick test to disable your other plugins and try a registration.. same result? if so, then switch to default wp theme and try again… still same result? just trying to narrow down potential conflicts…
out of curiosity what is your wishlist setting for notifying admins about new registrations?
OK…nothing in the error logs that I can see.
I checked the db table “sfmembers”…I have 48 total users on my site, and most of them have NO entries in this table. The only entries there are for the first 5 or 6 people who originally joined a year ago.
I created a new member and checked the table…it did NOT show up.
I can’t really start shutting down parts of my site (which removing the theme and disabling plugins would do). I would need to communicate an outage window to my customers first.
WLM sends me an email every time a new member registers.
Thanks,
Donnie
I thought you said if you registered a user and then visited the site with that user, the sfmembers entry and the usergroup membership got set up correctly upon visiting… I would expect this… did you not say that earlier?
This all continues to point to something interfering with the wp hook for new member creation… when wp creates a new user (from registration or admin panel), it fires the ‘user_register’ hook to tell plugins/themes that a new user was created…
Understand on live site – where a copy/mirror test site comes in handy… 
trying to think how to work around with limited options…
can you look and see if any other plugin or theme is using that hook? just search your wp-content/themes and wp-content/plugins for that string…
I just set up an offline copy of my site…great suggestion! I should have thought of that myself.
Strange thing…I just added a test user again, and it got automatically added to the “members” group this time. Not sure what happened to make it start working?
Anyway, I think we’re good to go now. Thanks for your help!