Support Forum

New members not being added to 'users' or 'members' group

TJ Toby Jacobs
Toby Jacobs
Member

Hello,

 

The title explains my problem… when a new member registers, they are not automatically added to the ‘members’ group… I have to do this manually.

Also, the new members are not being added to the ‘users’ section – both in the SimplePress and WP user lists. I have this problem even after I’ve manually added a new member to the ‘members’ group.

 

Thanks

 

Toby

11 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

To save me typing it all out again can I please refer you to this post – https://simple-press.com/support-forum/sp5-general-topics/sp-not-recognizing-added-members/#p162299 – which covers the same, exact question in some detail.

I am guessing that this would be the reason but if not please do come back and give me some more detail.

As to new users appearing in the new user lists – afraid I have no idea why this should be the case in the WP user list which is not something I have heard of happening before. However, the SP new users list at the bottom of the forum display is cached and updates – by default – once an hour. So hopefully it will catch up. If it does not then it might mean your WordPress CRON system is not working. If this is the case come back when sure and we can try to get it moving again.

TJ Toby Jacobs
Toby Jacobs
Member

Hmmm, that doesn’t seem to be the same question. The guy asking that question has a problem with his ‘Batch Create’ plugin. I don’t have a member creation plugin.

YS Yellow Swordfish
Yellow Swordfish
Member

OK – that is the more common reason for this. So users just register using the standard, core WordPress form etc.?

It seems to me at the moment that you have an array of issues which all point to code failing to load on your site. Could you give me a url to your forum page?

YS Yellow Swordfish
Yellow Swordfish
Member

Perhaps you could also tell me where you are seeing the fatal errors? As a  guest I am not seeing anything although I see you do not have the Unified theme active.

We do not usually do this – preferring users to create accounts for us – but do you object to me registering to see what happens?

TJ Toby Jacobs
Toby Jacobs
Member

Sure, no problem.

 

I had to deactivate the theme because it was showing the error on every page.

YS Yellow Swordfish
Yellow Swordfish
Member

Which is itself pretty bizarre as the theme you are using now makes a call to the very same function in the equivalent theme template. That, perhaps, might suggest corruption in the downloaded file. 

YS Yellow Swordfish
Yellow Swordfish
Member

Additionally – I just went to register and that is not the standard WordPress registration form so can you tell me what it is and how it works please?

TJ Toby Jacobs
Toby Jacobs
Member

Hmmm, I guess it might be part of the WordPress theme that I am using: X theme

YS Yellow Swordfish
Yellow Swordfish
Member

I am not convinced this is totally standard. The user name is insisting on a name that contains no capital letters or spaces and that is not a restriction of standard WordPress