Upgrading from what version please?

and are you sure users have permission to use the pm system?

I am an admin. It’s my site. I forget which version I upgraded from. I checked the change log, but it seems to indicate updates I never did. I may have updated from 4.5, but the change log shows many updates between that and the current version of 5.3.4.

Well let’s ask from a different perspective. Do you actually have the Private Messaging plugin installed and active?

LOL – I didn’t know it was a separate plugin. Was it in the earlier version? I’ve taken over forum admin from a previous admin. Thank you!

No it wasn’t – which was why I was asking about the version you were previously using.

Please see our codex  and take a look at the Using Plugins article (plugins section of course!)

And you can download plugins from the plugins link on our Download page.

So I installed and activated – and now there is no forum. Nothing. http://fanfic.me/community/   I may have to uninstall before you see this, but there is no forum on this page – even the theme isn’t displaying.  Edited: the entire site is displaying like this! 

I CANNOT GET INTO /wp-admin/    Please help URGENT! 

My guess is that you have experienced the WP problem with plugin installs but let’s check. The private messaging plugin should create a folder in the forum-plugins storage location called ‘private-messaging’. Can you check the folder name to ensure it does not have a ‘-1’ on the end and if ot does – rename it accordingly.

If not the how did you installl it please?

Can you give me the exact folder to be checking, please. I’m in /wp-content/plugins/simple-press and I am not finding plugins there or in /admin or /forum.

Please tell me where to find the plugin in my file structure. Thank you.

This is why I asked you how you installed it. Where did you put it?

By default the location is wp-content/sp-resources/forum-plugins/

This directory is empty.

I did it from the Dashboard. Since I can’t see it, I think it was: Forum>Plugins – select the zip file. Activated. Site gone. 

There us no such folder as Forum/plugins. Did you look at the codex article as that explains how to install plugins for the first time. Meamwhile – wherever you put it, it sounds like it is messing with things and needs to be moved out.

I uploaded from here: Simple:Press Admin Section >Plugins > Plugin Uploader   See screenshot.

So where would it be?

FIXED. I must have clicked the wrong site off cpanel.

I re-checked and found the file with the – 1 on the end. Removed. Site loads. 

THANK YOU.