Support Forum

Not Upgrading

KO KoreanCandy
KoreanCandy
Member

I’ve been trying all day to upgrade the Simple Press forum on my site and it hasn’t got any where.

Initially I was on the Mac and all that happened was this: http://puu.sh/QOfJ for three hours. I thought it may be a problem with using the Mac, so I am now using my laptop and 6 hours on, it is still in the same place.

Is anyone else having this problem? It’s very frustrating!

14 Answers

New Answer

MP Mr Papa
Mr Papa
Member

so please check your server error log for any more data… you might be running out of php memory or other easily identifiable problem…

but it says its failing on the very first upgrade script section…  where its dropping and creating a couple mysql tables…

just to be sure, you are on wp 3.3+, right?

KO KoreanCandy
KoreanCandy
Member

I’m using WordPress 3.4.1. and there is nothing about running out of memory in my error log 

MP Mr Papa
Mr Papa
Member

what about other errors??  something is stopping it – hard to recommend a path without knowing the issue…

you could also use firefox with firebug and the console open…  run the upgrade script and then see what the response is…

KO KoreanCandy
KoreanCandy
Member

This is what I get from my error log: http://puu.sh/QOUQ

I will try firefox too

MP Mr Papa
Mr Papa
Member

okay,let us know what you find in the console and response…

KO KoreanCandy
KoreanCandy
Member

I’m trying to update it now using Firefox with firebug and the console open, but I’m not really sure what I’m looking for as I’ve never used it before.. Highly confused. 

So I’m not sure where to go from here

MP Mr Papa
Mr Papa
Member

If you want to PM me some temp credentials with wp admin and sp admin caps, I can take a direct look with my tools and see what might be going on…

MP Mr Papa
Mr Papa
Member

I am getting this error from your server when trying to upgrade:

6624<!– WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! –>

now, I dont see wp super cache there but perhaps you had it at one time?  and did not remove the advanced-cache.php file from your server?

worth checking and removing if not running it… and see if that helps…

MP Mr Papa
Mr Papa
Member

also, be sure to remove “WP_CACHE” from the wp_config.php file…