Support Forum

Ordering pinned topics in a forum doesn't work.

24 Answers

New Answer

AN Ann
Ann
Member

While this has been fixed in one forum and the grey band has disappeared it simply doesn’t work in one of the other forums. No list appears. No grey band so that is obviously fixed but wondering if I have missed a specific forum attribute that allows it?

IK Ike
Ike
Member

Strange, as if it’s fixed in one forum by removing an interfering plugin it should have fixed it throughout.

Could you try going to Forum > Toolbox > Housekeeping, and clearing the combined CSS/JS cache?

If that doesn’t fix things then could you check the browser console for errors on the page in question?

AN Ann
Ann
Member

This is interesting. It seems to be related to the number of Pinned Topics. If the list is short it displays with no problem at all and reordering is possible.
However, if the list is potentially longer (possibly exceeding screen depth) the list will not display. This is the situation using both Safari AND Chrome on a Mac running OS X 10.11.4 (El Capitan). We’ve actually tested this on two different Macs.

Now, the weird part. Using iPads (which exhibit various oddities using Simple:press) we are able to get the list up fine and scroll it with no problem at all.

As for Safari or Chrome Console I’m still trying to figure it out!

IK Ike
Ike
Member

Unfortunately Andy (being the only Mac user) is away for a few days – I’m not sure I could be of much help diagnosing as Safari for Windows hasn’t been supported by Apple for quite a while.

I do have access to an older Mac so will see if I can take a look, but might have to wait for Andy for definitive help here!

AN Ann
Ann
Member

That’ll be fine. It’s not hurting us as we can use iPad. Whenever you get a chance!

Thank you.

YS Yellow Swordfish
Yellow Swordfish
Member

Will probably need to wait until I get home but in the meantime you can tell me if you use a different theme for tablets or i it the same as for desktop and in desktop mode? Which is the default by the way.

YS Yellow Swordfish
Yellow Swordfish
Member

I have opened a bug report to ensure this gets investigated when I return home

AN Ann
Ann
Member

Yellow Swordfish said
I have opened a bug report to ensure this gets investigated when I return home

Does this mean you managed to recreate the problem? Assuming it does that’s great and we’ll leave it with you! 

Thanks

YS Yellow Swordfish
Yellow Swordfish
Member

No not yet. I can only really try when i get back to my home and my main laptop and development systems at the weekend.