Support Forum

Post and topic tools not working

KS Kirrilie Smout
Kirrilie Smout
Member

 I am trying to move a post to another topic, and although the menu appears, and allows me to make all the correct choices, once I click “move” – nothing happens.

I’ve also tried writing the post out myself and choosing “re-assigning” post to reassign it to the original author – but again, I write in their ID number and nothing happens.

18 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I would like to take these one at a time so let’s start with the ‘move’.

You do not say whether this move is to a new or an existing topic which we need to know…?

KS Kirrilie Smout
Kirrilie Smout
Member

I tried to do both of these things and neither worked.  Ideally, I wanted to move it to a new topic.
I followed the prompts (chose the forum to move it to, gave it a new title, clicked move) and then the page reloaded.  But the topic is still in the same place and there has been no new topic added.  I tried this on both explorer and in chrome.
I also logged in and out again a couple of times before and after doing it.
I’m an admin and I checked with the plugin settings in wordpress that I have all the correct permissions, all boxes are ticked – ie manage toolbox, manage forums etc – all boxes are ticked.
thanks for your help.

Kirrilie

YS Yellow Swordfish
Yellow Swordfish
Member

OK – looking at this and testing a little further I think we do have some sort of problem. Apologies for that. I am surprised though that you do not see the message box appear that tells you what the problem is but I m seeing it here.

I am opening a bug report here and we will get it fixed up ASAP. We are planning an imminent update as it happens.

YS Yellow Swordfish
Yellow Swordfish
Member

I can give you a code fix for the move post tool if you fancy making the small change. But – as I said above – we do plan an update – possibly in a few days if all goes well.

KS Kirrilie Smout
Kirrilie Smout
Member

Okay, I will wait…would appreciate this being prioritised if possible.  I will check in again on Monday or Tuesday.  Thanks.

KS Kirrilie Smout
Kirrilie Smout
Member

Hi there, I haven’t heard from you?

Any ideas when this will be fixed?  It’s a fairly important feature – being able to move posts to another topic.  For instance, I have a “professionals only” forum – one of our members has last night accidentally posted in the “standard” forum and for confidentiality reasons, I really need to move it to the professionals only forum – but because this is broken I can’t do so.

Do you have any work arounds while this is being fixed?
I tried to “log in as this member” on the back end of the wordpress site using my membership plugin (Membermouse) in order to manually move it – but it looks like I can’t do this either.

Any advice that I can get quickly would be most helpful.

Kirrilie

MP Mr Papa
Mr Papa
Member

This was fixed in 5.7.5 which was released on June 18th…

KS Kirrilie Smout
Kirrilie Smout
Member

My simple press plug in is up to date and says I’m on version 5.7.5.1 (see screen shot attached)

http://prntscr.com/fzehw4

It isn’t working for me. Same problem as last time:

I click on the post, click tools, click move post, move this post only, move to a new topic, type the name of the topic and click move.  The page refreshes (by the way, not sure if this is relevant but during the re-loading process right down the bottom of the page on the address bar, I can see the address google analytics flash for a second before it redirects) and once it has refreshed, the topic is in the same page.

I’m using chrome.

I’ve tried logging in and out again, using a private browser – still nothing happens.

Thanks for your help

Kirrilie

MP Mr Papa
Mr Papa
Member

did you clear your combined js cache on forum – toolbox – housekeeping?  its normally done on upgrade, but worth verifying…  and your browser cache while at it…

KS Kirrilie Smout
Kirrilie Smout
Member

I’ve cleared my browser cache.

I don’t have the option to clear the “combined js” cache in toolbox/housekwwping.

These are the options available in housekeeping:

http://prntscr.com/fzflov

MP Mr Papa
Mr Papa
Member

sorry, combined script cache = combined js cache…

KS Kirrilie Smout
Kirrilie Smout
Member

Nope, I’ve done this – and same result.

Thanks

Kirrilie

YS Yellow Swordfish
Yellow Swordfish
Member

Then it sounds like you have some sort of local problem. Clear the Simple:Press error log (Toolbox) and then try the tool action again. Then look in the error log to see if any errors are reported – errors being the pink coloured ones.