Support Forum

Post-upgrade error: requested group does not exist or you do not have permission to view it

AM Angelo Milan
Angelo Milan
Member

I get this error on the forum homepage.

If I try to open a post (via my browser’s favorites) I get this other error:

Access denied – you do not have permission to view this page

 

This happened after upgrading from 4.5.1 to 5.2

Something messed up with permissions.

What I need to do now?

 

I made a screencast of the entire upgrading process. If you think it’s usefull to solve my problem, I can send you a link to the video.

5 Answers

New Answer

AM Angelo Milan
Angelo Milan
Member

If logged out, I get this additional error in forum homepagE:

There were no topics found

But in footer I havE:

Forum Stats:

Groups: 10

Forums: 28

Topics: 693

Posts: 6193

 

 

And in forum admin all groups and forums are intact.

YS Yellow Swordfish
Yellow Swordfish
Member

We have had a few users with this issue sadly and never been able to trace the cause.
Can you firstly try going to the forum admin > Toolbox > Housekeeping and click on the reset user auths task just to see if that clears it.

If not – then may I ask if you have complex Simple:Press permissions set up or are your permissions more or less the same as the defaults you started with when it was first installed?

AM Angelo Milan
Angelo Milan
Member

Nothing happened.

Permissions? yes, you may say they are a bit complex.

I had completely hidden some groups and forums.

… but I can try to reset all to default and then change permissions again.

How can I do it?

AM Angelo Milan
Angelo Milan
Member

Update: Permissions > Reset Permissions

did the work.

Now I’m going to manually set the permissions again, but I’m pretty happy with the result.

I thought this would be an unsolvable problem

YS Yellow Swordfish
Yellow Swordfish
Member

Good news. I am just sorry you were hit by this unfound gremlin in the works.