Support Forum

Private Messaging facility problem

RR Ron Robinson
Ron Robinson
Member

I appear to have a problem using this facility.

My members do not have the link button to the inbox visible when visiting the forum and so cannot use the system.

How do I correct this?

Thanks in advance for any help!

smile

9 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Well – let’s start with the obvious question. Have you actually installed our Private Messaging plugin? If not then you need to download it from our download pages, install and activate. Details here: Installing a Simple:Press Plugin

MP Mr Papa
Mr Papa
Member

if the answer to Andy’s question is yes, then have you given users permission to use the pm system?

http://codex.simple-press.com/codex/plugins/our-plugins/available-plugins/private-messaging/

RR Ron Robinson
Ron Robinson
Member

Thanks, gents….Admin can see the inbox link when logged on to the Forum but members cannot so I’m guessing it is installed.

Mr Papa….thanks for the link. When I click on it I’m taken to the codex page but, I receive a message advising me my membership has expired and, even when logged in, it still displays that message?

YS Yellow Swordfish
Yellow Swordfish
Member

Apologies for that. We still have the odd gremlin in the works on renewals… Can you retry now please – I have manually reset the account and it should be good to go…

RR Ron Robinson
Ron Robinson
Member

Sorry for not getting back sooner. I have just tried again and am getting the exact same message I’m afraid. Still blocked to members only, despite my being logged on?

RR Ron Robinson
Ron Robinson
Member

Apologies….tried again and am in…thank you!

YS Yellow Swordfish
Yellow Swordfish
Member

Good news. Probably browser caching at play…

RR Ron Robinson
Ron Robinson
Member

All sorted…thank you very much indeed, gents!