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Problems with IE?

JC Jennie Chancey
Jennie Chancey
Member

I’ve got two users on IE who experience problems every time they login to the forum. Here’s what one of them wrote:

All’s well with the main page.

However when I go to look at the new messages on the forum, all I get is a blank page and a message which says “Done” or “Done with errors on the page”. I’ve tried several times in different ways, but don’t seem to be able to sort that! 

I’ve tried several IE script fixes within my theme, but none have helped once an IE user logs into the forum.

Any ideas?

Thanks,

Jennie

23 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I would think that the first thing to determine is where are these messages coming from because they are not coming form Simple:Press….

And if they are ONLY being shown on IE then there is a good chance (although not definitely) that some code is being run for IE that is not being run on other browsers. This could be theme or plugin code of course.

JC Jennie Chancey
Jennie Chancey
Member

Well, the theme developer swears it’s not the theme. He did put a line of code in specifically to help IE users, but it’s not working when people actually login–only if they’re looking at the site as-is: http://sensibility.com. Do you mind going to http://sensibility.com/community/message-forum and trying to register/login on IE? I’m on a Mac without IE, so I’m having someone else test the IE problems for me.

Thanks,

Jennie

MP Mr Papa
Mr Papa
Member

as a general rule, we dont register on sites as we would have quite a few accounts… but if you wanted to create us a temp account and PM the details, then you could just delete when we are done… if that works, PM the details, to yellow swordfish, mr papa and brandonc with a link to this topic so we know what its concerning… and we can try to take a closer look…

BR Brandon
Brandon
Member

From what you are saying it’s not an issue registering or logging in with IE but when someone, who is already registered, with IE, goes to look at new posts.

If that is the case then I would suggest you create a SP test member account and send the login info to the SP team in a PM. Reference this post and the exact steps required to experience the issue. The “Done with errors on the page” is an IE report which could mean just about anything and may or may not be actually causing the page to not display correctly for them.

JC Jennie Chancey
Jennie Chancey
Member

Thanks. The theme developer has tested IE8 and IE9 and says both work fine–that only IE7 has problems. However, one of my users is on IE9 and gets the “errors on page” message.

Will PM shortly with details.

Warmly,

Jennie

MP Mr Papa
Mr Papa
Member

same for us on IE 7 – not supported…

I just logged in fine with IE 9 and posted with no issue…  you will see it in the off topic forum… 

I am also seeing errors from the sharing program and the cloudfront formactors thing whatever that is…  I see those same errors on FF too…

I can say one additional thing that may or may no be related… the Chamomile theme is loading its own version of the jquery form plugin instead of using the one that comes with wp…

<script type=”text/javascript” src=”http://sensibility.com/wp-content/themes/Chamomile/js/jquery.form.js”></script>

this is a potential for conflicts… now, SP uses the jquery form plugin in the admin and in the profile… but not the act of posting…  so just mentioning…

can you explain further when this user has problems?  is it actually loggin in?  or making a post?  your pm made it sound like just moving around the site in general…

JC Jennie Chancey
Jennie Chancey
Member

Okay, here’s the response from the theme developer:

We do use WP jquery for our themes include Chamomile. You can check header.php line 29:
<?php wp_enqueue_script(‘jquery’); ?>

Is this causing the problem?

Next, the developer cannot reproduce any problems with IE9 and says what you do–that he can login, post, browse the forum with no problems at all. But the forum member using IE9 is still having issues, even after clearing cookies (and after I disabled the Admin Bar):

Closing that black bar has helped.  It’s running extremely slow, but I’m able to click on the thread tabs and sometimes they open.  When it doesn’t work, I get this message:

A problem with this web page has caused Internet Explorer to close and reopen this tab.

Any ideas? I’m going to try disabling my social sharing plugin (Shareaholic), as the theme developer thinks it might also be causing problems, however, the IE9 user doesn’t have any problems browsing my site as-is–the problems only occur when she logs into the forum.

Stumped,

Jennie

YS Yellow Swordfish
Yellow Swordfish
Member

It is quite understandable that different pages on a site work differently to others. This is down to different scripts and other components being loaded that may be needed for one page and not another. So a conflict on one page does not necessarily have to mean a conflict on all pages. And yes – if that is how it is done your theme is loading jQuery correctly. I would still be a little worried about the theme loading the jQuery form library instead of it coming from WP but of that were a problem it would probably just effect saving of posts.

What is odd is that one or two uof your sers have this issue when neither we nor the theme developer do using the same browser…

So yes – maybe it is time to look at that plugin.

 

 

RD Ray Dykier
Ray Dykier
Member

Hello all –

Site in question: http://www.bandofbrothersinchrist.com

I apologize in advance, as I do not want to hijack this thread – but I thought I would chime in on this.  I am experiencing a similar issue on a site I am currently developing.  The site appears to have zero issues on any pages in Safari, Firefox and Chrome, but fails substantially in IE9 – and only when viewing certain forum page hierarchy levels – the topic list within a forum, or posts within a topic – and only when a user is logged-in.
The issue occurs when a valid registered user logs into the forum and views anything beyond the initial forum page.  If he/she views the topic list or a list of posts within a topic, the css gets borked on the site as a whole.  CSS is being ignored or there is some conflict.  The TinyMCE Rich Text Editor is missing or not displaying correctly. The issue does not occur when a non-logged-in visitor views those same pages – so I am stumped for the moment.  I am using a child theme based upon the popular Canvas theme by Woothemes.  It is a responsive theme, and may do some things differently, but I do not believe the theme is the culprit here as the conflicting CSS only appears to be loaded under very specific conditions: logged-in user, on specific forum pages, in IE9 (and possibly lesser versions).  Yes, I have a ton of Simple:Press plugins installed as well.

So, my question is, do I need to just wait for Simple:Press 5.2 before I tell my IE9 users that the forum is available – or is there potentially a temporary fix?

If anyone would like login credentials pm’d to them, I would be happy to provide them.

Thanks, Ray

 

 

JC Jennie Chancey
Jennie Chancey
Member

Yes, this matches the experience of my IE9 user. No problems until she logs in. She can view the forum, but if she clicks on threads, the problems start. I’ve deactivated my “Shareaholic” plugin, which looked like it had a scripting conflict, but she still can’t get threads to load. The site times out or just presents a blank page with an IE error message. This doesn’t happen with IE8 users–only IE9 and IE7.

Very odd…!

Jennie

JC Jennie Chancey
Jennie Chancey
Member

I disabled the plugin, but it didn’t help. She still gets a “slow-loading script” error message. IE8 users aren’t having this issue–only this gal on IE9. And it only happens when she logs in and tries to go deeper in the forum (past the first opening page). She can’t view threads or post.

Thanks for checking into this!

Cheers,

Jennie

YS Yellow Swordfish
Yellow Swordfish
Member

rdykier: This might be down to the recently discovered fact that IE will only load a small number of CSS stylesheet files before refusing to load any more. We do have a fix for this coming in 5.2 – see out last blog post on this issue under ‘News’ menu. There is no way to be able to offer you a code fix for this because it is a complex piece of coding spread around a large number of files. Perhaps reducing the number of CSS files – if that could be done – might prove this one way or the other. Not easy I know.

Jennie: Unless I have misunderstood this doesn’t sound really the same thing. Your user is getting these strange ‘Done’ messages from somewhere on your site. Is that not right?

By the way – remembering that I am a Mac user who has not been near IE for about 10 years now so this might be way off target – but is it possible to change the User Agent in IE? If so, is it at all possible that your one user with this problem is running their IE9 with a user agent of IE7?

RD Ray Dykier
Ray Dykier
Member

Thank you for the reply, Yellow Swordfish. 

I suppose I will anxiously await the release of Simple:Press 5.2 then in the next week or two.  Until that time, I will direct my users to install Firefox, Chrome or Safari to avoid the issues that plague my forums when viewed in IE by a logged-in user.

Kind regards, Ray