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Profile button sending to home page

FB Frederic Buonincontri
Frederic Buonincontri
Member
Member since Jul 2012
77 posts
Apr 14, 2015 · 12:17 pm · Edited

I did some searching and couldn’t find a similar issue. When I click the “Profile” button it sends me to the home page. If I click the user avatar it pops up the the profile but when I click the “View Full Profile for___” it again sends me to the home page. It does this for both my test user and when I’m logged in as admin. I tried to reset auths cache, CSS/JS cache and general cache in the toolbox and those attempts didn’t help. Haven’t tried anything else other than searching for a similar issue/solution here.

9 Answers

New Answer
YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Apr 14, 2015 · 12:44 pm

Most usually, if you see something like this, the you would be likely to see it on more than just the profile page and again, most usually, it is down to something not liking the URL and redirecting.

If you have other forum views doing the same then look for any redirection plugins you may have active and/or Yoast WordPress SEO which needs a setting change.

If it is limited to the profile then you might also want to ask your hosting support if they are using the mod_security module on your site and whether that could be responsible.

If none of the above then come on back and we will have another think

FB Frederic Buonincontri
Frederic Buonincontri
Member
Member since Jul 2012
77 posts
Apr 14, 2015 · 1:25 pm

Okay, we’re not using any redirection plugin or Yoast SEO (yet) but we possibly will be so that’s good to know if we do implement them. I can absolutely say yes on the mod_security as we recently added ssl site wide. What do I need to ask our server guy regarding ssl to get the profile page working again or is there something I can do in the settings?

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Apr 14, 2015 · 1:31 pm

You will need to ask them…
Basically hover the mouse cursor over one of the links that fails and copy the URL and then send it to them and ask if there is a block on the URL structure, If there is then we usually find hosts are quite happy to remove the offending rule.

FB Frederic Buonincontri
Frederic Buonincontri
Member
Member since Jul 2012
77 posts
Apr 14, 2015 · 2:44 pm

Thank you for the help. I will contact them. Also, I just tried another test. I removed the “s” from the “https” in the site name of the wordpress settings and the profile button works as expected again.

FB Frederic Buonincontri
Frederic Buonincontri
Member
Member since Jul 2012
77 posts
Apr 14, 2015 · 7:29 pm

I went in to wp-config and added force ssl to the admin dash and logins and then added a function for ssl only on the accounts page and at the moment all seems to be working.

FB Frederic Buonincontri
Frederic Buonincontri
Member
Member since Jul 2012
77 posts
Apr 24, 2015 · 12:16 pm

Sorry for the late reply. I wanted to add this in case anyone else goes from http to https and experiences a similar problem: The main thing that helped was to go to: Simple:Press Administration>Integration>Page and Permalink> and click “Update Forum Permalink” then “Update WP Integration” to save it. I just realized I forgot to add that information earlier. That and also changing the site url from http to https. These are basic to this but worth noting.